Descripción de la oferta
Experience Curator
Guest Experience
We are seeking a hands‑on, dynamic individual to join our team as an Experience Curator. This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast‑paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high‑energy, community‑driven team where flexibility, problem‑solving, and adaptability are crucial.
Responsibilities
Resolving community requests promptly via the ticketing tool
Ensuring everything is ready for families’ arrival, and taking a hands‑on approach during turnover weeks
Ensuring families have an outstanding experience at every touchpoint of their journey
Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways
Gathering feedback and identifying opportunities for improvement through direct interaction with families
Assisting new families in integrating into the community
Communicating upcoming activities to maximize participation
Managing content for the internal UGC channel to build the brand on social media
Ensuring seamless information flow across the team
Coordinating with the onboarding team to ensure smooth handovers during family arrivals
Participating in pre‑arrival webinars and orientation sessions
Booking services upon families’ requests
Event & Workshop Planning
Planning and executing community‑building events and workshops, including give‑back programs
Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences
Building win‑win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families
Developing and managing the services offering with partners, ensuring smooth organization and implementation
Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation
Monitoring event and service success, with key metrics such as event capacity or revenue, and NPS
Accounting & Administrative Tasks
Record and reconcile daily expenses and vendor invoices in alignment with company procedures.
Provide general support for location‑level financial documentation and reporting as needed.
Manage basic documentation, data entry, and filing to support day‑to‑day operational workflows.
Handle routine correspondence, scheduling, and internal communication tasks to ensure smooth administrative functioning, as needed, to support the local operation.
#J-18808-Ljbffr
