Query agent with dutch

Barcelona 19-01-2021

Query agent with dutch

Adecco Barcelona 19-01-2021
Resumen

Localización

Area

Tipo de contrato

Fecha de publicación

19-01-2021

Descripción de la oferta

. Are you a dutch speaker with a customer obsession? Are passionate about services finances? We have an exciting opportunity for a bilingual Dutch/English candidate to join our friendly Finance Service Centre in the outskirts of Barcelona as a Query Agent.The main objective is to achieve the Query targets. This is achieved by handling queries and issues in an effective and timely manner. Main Responsibilities:To manage the resolution of Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions and making Customers feel valued and keen to repeat business. To manage effectively designated work levels to achieve targets and escalate as appropriate.To ensure compliance with terms and conditions and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.To provide the team lead with timely and accurate updates. Achievement of monthly targets.Requeriments: Fluency in both English and DutchAnalytical skills and detail orientedFinancial or similar degree it\'s valuablePrevious expierience as a Customer serviceWhat we do offer?Competitive salary and bonus schemePermanent Contract with final companyM-F shiftFriendly and flexible work environmentWork from home policy in place

Requisitos mínimos

.

Cómo inscribirse

Para obtener más información y suscribirte, haz click aquí