Descripción de la oferta
Assistant Store Manager
Industry
Designer toys and collectible pieces
Location
Madrid - Westfield
Job Type
Full time Permanent
Working Hours
40 hours per week (Mon - Sun)
About POP MART
Founded in ****, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including Italy, UK, France, Spain, Germany and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.
What to Expect
POP MART is a boutique-sized company with a young and multicultural team where you can expect to:
Gain valuable professional experience covering the entire retail life cycle
Have the opportunity to work with people from different countries and cultures in a collaborative environment
Receive structured customer service, retail operations and product training
Be proactively involved in the company's growth
Benefits
Selected POP MART toys as appreciation gifts every month
A structured bonus/commission scheme in line with the company's and the individual's performance
Regular team social events
Employee Assistance Program
Corporate Benefits
The Role and Candidate
We are searching for a Store Supervisor to work alongside our Store Manager in Westfield - Parquesur. This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This leadership position requires strong organisational skills, excellent communication abilities and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate.
Responsabilities
Support the Store Manager in the daily management of the store and act as the operational point of reference in their absence
Contribute to ensuring excellent customer service by assisting in handling any issues or complaints
Assist the Store Manager in training and coordinating the sales team, ensuring compliance with company policies and procedure
Collaborate in achieving sales targets by motivating the team and monitoring daily results
Monitor inventory levels, reporting replenishment needs or discrepancies to the manager
Support loss prevention efforts and ensure proper management of stockroom procedures
Ensure the store maintains high standards of order, cleanliness, and visual merchandising according to company guidelines
Accurately perform opening and closing cash procedures, ensuring precision and punctuality
Participate in team meetings and contribute to the communication of objectives, updates, and operational priorities
Provide support for basic administrative tasks, such as shift planning and daily sales reporting
Be available to work flexible hours
Requirements
Excellent command of English, both spoken and written
Proactive attitude and strong customer service skills, focused on delivering a memorable shopping experience
Proven ability to develop and implement strategies to achieve sales targets
Demonstrated Leadership Skills, With Experience In Managing a Team
Strong organizational skills and attention to detail
Competence in administrative tasks (shift planning, reporting, etc.)
Effective time management and prioritization skills
Team-oriented mindset, with the ability to motivate and inspire others
Desirable but Not Essential
Experience in the toy or collectibles industry
Knowledge of visual merchandising techniques
Familiarity with retail management software and point-of-sale systems (CEGID)
Working Hours
Monday to Sunday. Availability to work weekends and public holidays.
Your Application
If the opportunity sounds interesting to you, please apply with your updated CV via "Apply Now" or email to ******.
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