Descripción de la oferta
Overview Came Parkare seeks a N2 Support Technician for our Customer Service department to provide remote technical assistance to our customers. This role requires good communication with colleagues and clients in a multicultural environment. Responsibilities Monitoring, supported by the ticketing tool, of the assigned interventions, until their closure. Documentation of incidents in our knowledge base. Remote connection to car parks to manage incidents that may arise with the use of our applications. Remote application configuration and updates. Participation in application implementation and integration projects. Remote support for our subsidiaries around the world. Qualifications Intermediate studies such as Intermediate Degree in Computer Science or Higher Technician in Computer Science, as well as higher studies in Computer Engineering. High level of English (enough to deal with clients in this language). Minimum demonstrated experience of 2 years: Knowledge of programming languages, such as C+, SQL Server, Linux. Windows 10 Knowledge. Advanced knowledge of Database Structures (SQL). Advanced knowledge in scripting, C#. Systems administration skills. Knowledge of fault analysis and repair. Software knowledge: communications, protocols, networks, basic database management, etc. Operating environment: Windows XP, Windows 7, Windows Server, SQL Server. Benefits Full-time permanent hiring. Opening hours from Monday to Thursday from 8 am to 1.45 pm and from 3 pm to 5 pm, Friday from 8 am to 3 pm. Teleworking: 1 day a week. July and August intensive day from 8 am to 3 pm. Subsidised restaurant card per company. Flexible remuneration applicable to medical insurance and restaurant ticket extension. Dynamic environment and growth opportunities in an expanding sector. Soon a new headquarters to be opened in Parc Tecnològic de l'Alba, Cerdanyola del Vallès ). #J-18808-Ljbffr
