Descripción de la oferta
Megamo is a prestigious bicycle brand based in Girona, Spain, driven by passion, innovation and performance. As part of our international growth, we are currently looking for an After-Sales Service Technician to strengthen our technical support and spare parts service.
This role is key to ensuring a high-level and consistent After-Sales Service , working closely with dealers and internal teams. We are looking for a highly organised and solution-oriented person with good technical bike knowledge and excellent communication skills.
Key Responsibilities Provide technical After-Sales Service support , dealers, customers and sales representatives.
Manage and coordinate warranty cases, technical incidents, spare parts requests, repairs and returns .
Maintain and improve After-Sales Service processes and protocols globally , ensuring consistency and efficiency.
Support and train technical teams in international markets when required and help dealers with product troubleshooting.
Ensure accurate follow-up of cases through our internal tools ( ERP / B2B platforms ).
Coordinate internally with logistics, product, quality and sales teams to ensure fast and professional solutions.
Handle day-to-day operational tasks and follow-up to ensure excellent service and response times.
Profile Requirements Basic level of English and Spanish. Other languages are a plus.
Proven experience in a similar role within the cycling industry (after-sales, workshop, spare parts or technical support).
Technical knowledge of bikes: MTB, Road and E-bikes , components and mechanics.
Highly organised, proactive and solution-oriented profile with strong customer service skills.
Comfortable working with digital platforms ( ERP, B2B tools ).
Communicative, solution-oriented, proactive and results-driven profile.
Ability to manage day-to-day administrative and operational tasks efficiently.
Other languages are a plus.
What We Offer On-site position at Megamo headquarters in Girona with working hours Monday to Thursday 09:00–14:00 / 15:00–18:00 and Friday 08:00–15:00.
A key role in an international company in strong expansion.
Join a young, dynamic and passionate team in the cycling world.
Stable position with growth opportunities and involvement in strategic projects.
Competitive working conditions.
Ready to join Megamo and be part of a young, ambitious and passionate cycling team? Don’t wait — apply now and join us on this exciting journey as we keep growing internationally.
Apply on LinkedIn and upload your resume to complete your application.
