Descripción de la oferta
To ensure efficient Order to Cash management and Customer Service is delivered for Zapf and MGA Key Skills D365 Order management Fluent in Spanish and English Customer service Excellent verbal and written communication Works well in a team Good knowledge of Excel, Teams and Outlook Key Accountabilities Order to Cash management for multiple delivery channels Receipt and processing of standard and sample orders (including EDI) Inventory availability checks and order confirmation Open order reporting detailing delivery status, rejections, and date/quantity changes Assist customers with queries, investigate and resolve them accordingly Goods outbound Goods shipped Invoice queries management with Accounts Receivable Customer query responses Arrange credits and product uplifts Ensure pricing is set up for promotions and changing seasons Advise Order Management Lead of any ongoing concerns or risk to ensure effective service Liaise directly with the warehouse to coordinate all repacks, labelling and special deliveries Onboard new customers with the warehouse Produce shipping documents for deliveries and consolidate loads for efficiency Develop relationships with customers to understand the specific needs of their business Liaise regularly and build relationships with allocated Sales Account Managers Deliver highest level of customer service to both internal and external contacts Perform general administration duties
