Descripción de la oferta
About the Company
Barceló Group is a family‑owned company founded in 1972 by Simón Barceló in Mallorca (Spain). With 270 urban and resort hotels across 24 countries, it is the 2nd largest chain in Spain and ranked among the top 30 hotel groups worldwide. The group has received the “Best Hotel Management Company in the World” award at the World Travel Awards and operates under four distinct brands.
Brand Portfolio
Royal Hideaway Luxury Hotels & Resorts
Barceló Hotels & Resorts
Occidental Hotels & Resorts
Allegro Hotels
Role Overview
Front Desk Agent – responsible for ensuring a seamless guest experience from pre‑check‑in to post‑check‑out, maintaining high standards of cleanliness and service, and collaborating with kitchen and reservation teams.
Responsibilities
Prepare documentation for client check‑in and check‑out and perform the procedures.
Maintain cleanliness and order of reception furniture and facilities.
Handle phone calls and external inquiries.
Exchange foreign currency.
Coordinate with kitchen and dining services.
Provide guests with information and address their complaints.
Qualifications
Training: Ciclo Formativo de Grado Medio en Hostelería y Turismo.
Minimum 1 year of experience in a similar role.
High proficiency in English; additional language skills are valued.
Computer skills: Office suite and reservation systems.
Adaptability, teamwork, client orientation, communication, and problem‑solving abilities.
Benefits
Flexible, collaborative, and responsible work environment.
Career plan opportunities across various company areas.
Top‑tier training programs tailored to the position.
Access to e‑learning through Barceló Campus.
Corporate responsibility engagement via Barceló Responsible.
Exclusive hotel and travel discounts for employee, family, and friends.
Health insurance policy with extensive benefits.
Ongoing discounts with leisure and recreation partners.
Special offers from product and service companies.
Exclusive agreements with training and business schools.
Contract Type
Fijo Discontinuo (Fixed Term)
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