Descripción de la oferta
About UsHBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide and 60,000 high-value clients across 140 source markets. Our tech-driven approach, combined with a customer-first philosophy and strong commercial teams, sets us apart. At HBX Group, our people are the beating heart of the company, encouraged to ‘move fast, dream big and make the difference’ every day.Job SummaryWe are seeking a detail-oriented and proactive OTC Officer Front Non Core to join our Finance Operations team. The role focuses on managing accounts for assigned clients within the FO area, acting as the main contact for trade customers of the company, including hotel accommodation, transfers, tours, and activities. You will be responsible for incidence management, applying the Credit Policy, and closing/reconciling accounts.ResponsibilitiesContact assigned clients to recover and collect payments, debts, and balances (International German-speaking clients).Monitor collected commitments and achieved collection & reconciling claim accounts.Resolve incidences promptly and effectively.Reconcile outstanding payments and prepare monthly reports on claim balances.Implement proactive measures to minimize risk to the company.Skillset and Experience RequiredEducation: Degree in Business Administration, Finance, or Tourism.Languages: High level of German and Spanish (spoken & written); English is a plus.Analytical Skills: Strong attention to detail and precision.Communication & Organization: Excellent skills; phone customer service experience is an advantage.Pressure Handling: Ability to work under tight deadlines.Negotiation & Problem-Solving: High negotiation skills and ability to resolve issues effectively.Technical Skills: Good knowledge of Microsoft Excel; experience with SAP system.At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
