Descripción de la oferta
The role will be responsible for the ATMs Network expansion and Support for Portugal. Coordinating ATMs onboarding procedure, ensuring the installations are delivered on time, to budget and to the required quality of the services with the standard within the agreed specification. And the coordination of the correct maintenance of the ATM Network within the objectives of Uptime.General InformationJob Title: Network Support ServiceLocations: Barcelona, SpainHours: 40 Hours per weekKey ResponsibilitiesDeveloping, maintaining and control a detailed Installations Plan.Develop, Manage and Maintain an effective Suppliers and Customer Relationships.Managing new installations projects in coordination with internal and external stakeholders.Daily monitoring of the performance of Cashzone ATM NetworkCommunication flow with internal - external suppliers: Maintenance, Installation, CIT, Security, Cash forecasting, Commercial, etc.Managing day by day supporting activities, including reporting, in line with the uptime targets and revenue.Working closely with all Users to ensure the Uptime meets business needs.Daily reporting about the Network Uptime status.Provision of local support to the company's centralized Operations functions.Management and maintenance of the ATM machines inventory and sites in the dedicated systems.Multi-task and make key decisions.Professional RequirementsPortuguese and Spanish required, English recommendedMinimum 2 years of experience in the Business Operations or IT functions, in such sectors as banking, financial services, telecommunications or retail.Experience in the ATM industry is advantageousExperience in suppliers management and managing KPI’s & SLA’sKnowledge about Incident Management Process (ITIL)Ability to make decisions in a short timeIT skills in Microsoft Word, Excel and Power PointExperience in Technical Support (Resolution of incidents)Experience in Monitoring and control of incidentsExperience in reportingAdvanced knowledge of excelExperience in CAU or HelpdeskComputer skillsPersonal RequirementsExcellent communication and 'people skills' with collaborative work styleEnthusiastic, ambitious, open minded, self-starting and hard-working team playerAnalytical and problem solving skills.Persuasive with details and factsExcels at operating in an fast place, entrepreneurial environmentA demonstrated commitment to high professional ethical standards
#J-18808-Ljbffr
