Descripción de la oferta
Nexeo Plastics focuses on serving and connecting customers of any size and across a wide range of end markets with world-class thermoplastics suppliers. With over 40 years of experience and extensive knowledge of the polymers industry, we walk along our customers all the way from material specification to final application approval, becoming an integral part of the value chain. Job Title: Customer Solutions Representative France Department: Customer Solutions Location: Barcelona Office (Spain) Reports to: Customer Solutions Manager Primary Responsibilities: Processing incoming customer requests and orders coordination. Monitoring the orders against the customer and purchase order agreements. Responding to customer product inquiries and issues in a timely manner. Liaising with Order Management and logistics teams to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities. Assure correct pricing of the customer orders, invoicing timely and accurately. Be the Customer’s Point of contact. Point of contact with internal departments at a first level: sellers, logistics, purchasing, credit, accounting, planning, PLM. Handling the complaints and returning shipments. Monitoring the credit situation of the customer and liaising with the credit department and the sales team. Supporting and interfacing the Sales Representatives. Working efficiently with all internal departments and with external parties. Maintaining, updating and filing the customer documents, record and internal documents. Able to balance competing demands and prioritize. Ensure proper Customer intimacy by means of service feedback routines, marketing campaigns, customer Churn follow up or MyNexeo (e-commerce platform) on Boarding. Perform any other duties reasonably assigned in line with the role and experience. Primary Requirements: Bachelor’s degree in business administration, Marketing, Economics or related field is preferred. Proficiency French and English with excellent communication skills. Any other additional language will be a plus. Minimum of 2 years of Customer Service experience within a similar position/industry is a plus. Experience in MS Office tools, ERP (SAP) and Salesforce.com experience is an asset. Striving for exceptional customer satisfaction. High attention to detail. Fast learner and driven to action. High performance culture in complex business scenarios. Ability to prioritize and balance competing demands. Competency in adapting to regularly changing conditions. Consistently delivering business results. Nexeo Plastics is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status and/or other legally protected characteristics.
