Descripción de la oferta
Our client is aleading international distributor of polymers and chemical products, with more than40 years of experienceand operations acrossover 100 countriesthrough a network of subsidiaries and regional hubs.The company is currently expanding its structure in Spain and is looking to strengthen itsCustomer Service teamin Valencia.Position SummaryAsCustomer Service Representative, you will play a key role in ensuring smooth operational flow between the commercial, logistics, and finance departments. You will manageB2B customer orders from end to end, coordinating imports, transport, documentation, invoicing, and client communication. The ideal candidate is someonewith prior experience in polymer or chemical distributionwho can become operational in a short period of time.Key ResponsibilitiesOrder Management & Customer Support Manage the full cycle ofcustomer orders: registration, validation, deadline tracking, documentation, and billing. Keep customers updated on order progress and proactively resolve incidents or discrepancies. Support sales representatives by preparing offers and quotations when needed. Follow up on payments and coordinate with finance for any pending issues.Logistics & Transport Coordination Organize and monitortransport and warehousing activities, ensuring alignment with customer delivery requirements. Liaise with logistics partners to ensure timely delivery and resolve transport-related issues. Support negotiations of spot freight rates and contribute to transport planning optimization.Supply Chain & Back Office Oversee import operations and stock availability; report any shortages to the sales team. Managecredit insurance applications and renewals. Interface with theQuality and Legal departmentsto collect and provide technical and regulatory documentation. Maintain customer records and documentation withinSAP(customer creation, updates, and transactional accuracy). Handle customer material samples and technical datasheets when required.Candidate ProfileEducation & Experience Bachelor’s degree inInternational Trade, Business Administration, or Logistics. Previous experience in Customer Service or Supply Chain, ideally withinthe polymer, chemical, or industrial distribution sector.Skills & Competencies Strong understanding ofinternational trade operations,Incoterms, anddistribution flows. Excellent communication and problem-solving skills with acustomer-oriented mindset. Ability to manage priorities under pressure in a dynamic environment. High attention to detail and accuracy in documentation and invoicing. Team player with proactive and solution-driven attitude.Languages & Tools Fluent English(mandatory); other European languages are a plus. Proficiency in SAP (B1 or S4)and Microsoft Office tools.This is a great opportunity to join aglobal industrial distribution groupand gain exposure tointernational supply chain and commercial operationsin a dynamic environment. You will work closely with an experienced team and have the opportunity to grow within an international and collaborative culture.
