Descripción de la oferta
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air, and logistics solutions.
Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta oportunidad desplazándose hacia abajo ahora.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
More information: our office in Barcelona, we are looking for a: Customer Service Professional (f/m/d) in Spain and reporting to the Customer Care Supervisor.
THE ROLE AND MISSION:
Coordinate internally and/or respond to customer queries related to shipment
Monitor shipment according to customer status and track and trace upon delivery
Maintain daily, weekly and monthly reports/dashboards to stakeholders
Participate to the promotion of relevant products or services when talking to customers
Contact customers and manage/ coordinate system modifications when needed
Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable
SKILLS:
Customer knowledge
Knowledge of the legal and/ or regulatory frame
Knowledge of commercial policy and offers
Customer service/ user support
Hygiene, safety and environment rules
Booking
Commercial relation
Customer invoicing
English & Portuguese
Software / IT Applications
OUR VALUES:
CMA CGM Group is proud to define itself as a family business built on strong human values.
Excellence
Exemplarity
Imagination
Boldness
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. xiphteb
Join us and discover a world of opportunities.
