Descripción de la oferta
Our company aims to become the reference site for Femtech and wellness technology. We deliver top-of-the-line devices for home use, with women’s well-being as a common denominator.
We are seeking a Part-Time Customer Care Specialist to join our team. As part of the Skinvity Team, your main mission will be to connect with our customers in Spain and Europe, ensuring they have an exceptional experience and thereby enhancing their loyalty to our brand.Address doubts, inquiries, incidents, or suggestions in a personalized manner through Skinvity’s channels (social media, email, phone, etc.).
Manage different digital platforms effectively and support marketplace operations when required.
Manage customer support during key periods (promotions, Christmas campaigns, flash sales, Black Friday, etc.).
Act as brand support in events and in-person actions, representing Skinvity and ensuring a consistent brand experience.
Support abandoned cart recovery actions through phone calls and direct customer follow-ups, contributing to conversion and revenue growth.
Supervise the correct performance and quality of responses of the AI Assistant, ensuring alignment with Skinvity’s tone, standards, and processes.
Support the management and organization of the Customer Care area, contributing to its structure and continuous improvement.
Propose, develop, and participate in improvement projects related to processes, tools, automation, and customer experience.
Ensure compliance with the objectives of the Customer Care area, collaborating closely with the team and other departments.
3 to 4 years of successful experience in customer advisory roles (international experience is a plus).
~ A strong passion for providing excellent customer service.
~ Advanced proficiency in Microsoft Excel.
~ Proficiency in spoken and written English and Spanish (knowledge of French, German, Portuguese, or Italian is highly valued).
~ Experience with CRM tools, Helpwise, or other customer service platforms.
~ Familiarity with social media platforms and e-commerce (Shopify, Woocommerce, others.)
~ An opportunity to act as an entrepreneur within a leading, high-growth company in a fast-growing sector.
Room for exponential personal and professional development.
