Descripción de la oferta
Job Title: Customer Service Representative (Finnish-speaking) - Onsite - Media Industry BP01Job Description Experience the power of a game-changing career Passionate about finding your next big opportunity? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Representative Malaga (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertise associated with applications specific to individual customersEscalate potential service issues initially with MentorTo follow all the processes and procedures of the projectEnsure contractual SLA is maintainedProvide cover for other Agents in their absence, either within the same team or across teamsLiaise with Supervisors/ Mentors on specific projects where requestedTo understand and comply with administrative duties including holiday, sickness and overtimeTo attend regular Team MeetingsTo work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Native Finnish plus fluent EnglishWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plusGood disposition to work in a customer service environmentCustomer care skills – ability to listen to and understand the customers’ needAbility to take ownership of, and progress calls to resolution or to elevate call to resolutionWhat’s in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.BenefitsFull-time 39 hours/week permanent contract: Monday to Thursday from 08:00 to 16:00; Friday from 8:00 to 15:00 plus 2 weeks of paid training includedSalary 20.973,22 euros gross/year + up to 3.600 euros gross/year in bonusFriendly office location inBenalmadenaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you’ll be working onCareer development programs, language classes and specialized coursesConcentrix is an equal opportunity employerWe’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.R1750867 Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12 Language Requirements: English, Finnish (Required) Time Type: Full time Mission: Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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