Descripción de la oferta
?Are you looking for a high level experience in a world-renowned multinational company? Do you have a passion for customer service? Do you have a fluent level of English and proficiency in French at a native level? If so, then you have found the right position! We are looking for a passionate and proactive person, who will give high-quality technical customer service within the international sector in a multinational company with many growth opportunities.Key Responsibilities:- Handle inbound customer calls, providing assistance with mobility services and Connected Drive features.- Coordinate roadside assistance, including towing services or replacement vehicles in case of breakdowns or emergencies.- Support customers with Connected Drive functionalities, such as navigation, remote controls, and infotainment.- Guide users through troubleshooting vehicle-related technical issues, including connectivity and system alerts.- Log and update customer interactions in the CRM system, ensuring accurate case tracking and follow-ups.En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Requisitos mínimos
- Fluency in French (Native or C2 Level). High level of English (C1).
- Excellent communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
- Previous experience with customer service, offering technical support with knowledge of following standards and procedures.
- Advanced user of MS Office
- Able to handle stressful situations.
- Teamwork spirit. Organized. Curious and hunger to learn more.
