Descripción de la oferta
About KunakKunak designs and manufactures advanced solutions for air quality monitoring, including gas and particle analysis systems. Our technology helps cities, industries, and environmental organizations measure, understand, and improve air quality.With customers in over 80 countries, Kunak combines hardware, software, and data to deliver reliable, high-quality environmental insights that support better decision-making.Role MissionYour mission is to ensure customers achieve real value from Kunak solutions, driving product adoption, retention, and account growth.You will act as a trusted advisor, helping customers use our technology effectively and turn data into actionable insights.Key ResponsibilitiesOnboarding & Activation: Ensure a smooth start and fast time-to-valueSupport setup, configuration, and initial trainingAdoption & Value: Monitor product usage and detect gapsGuide customers on best practices and key featuresHelp customers interpret data and extract insightsAccount Management: Build strong relationships with key stakeholdersIdentify risks and ensure high renewal ratesGrowth: Detect upsell and cross-sell opportunitiesCollaborate with Sales to expand accountsTraining & Enablement: Deliver training sessionsImprove documentation and onboarding materialsCustomer Feedback: Act as the voice of the customer internallyIdentify improvements in product and processesCollaboration:Work with Technical Office, Support, Product, and Sales teamsWhat We MeasureCustomer retention & churnProduct adoption and usageCustomer satisfaction (NPS / CSAT)Expansion (upsell / cross-sell)ProfileDegree in Engineering, Environmental Sciences, Chemistry, or similar2–5+ years in Customer Success, Technical Account Management, or similarStrong technical understanding (data, sensors, environmental monitoring...)Ability to translate technical concepts into customer valueExcellent communication and analytical skillsProactive, organized, and customer-focused mindsetLanguagesFluent English (spoken and written) is requiredAdditional languages are a plusNice to HaveExperience with SaaS or data platforms and their related CSM KPIs.Experience in environmental or industrial sectorsWhat We're Looking For (Important)This role requires a strong technical profile combined with a customer-oriented mindsetWe value candidates who can understand complex systems and clearly explain them to customersPrevious experience in Customer Success is a plus, but the ability to learn, communicate, and drive customer value is essentialWhy Join KunakJoin a fast-growing international company where you will play a key role in driving customer success and maximizing the impact of environmental data.This is a high-impact role with strong ownership and visibility across the company.
