Descripción de la oferta
Deutsche Telekom connects millions of people around the world.
We are a leading telecommunications company and a trusted companion in a connected
world, at home, at work, everywhere.
We believe technology should serve people and the planet. We balance innovation with
responsibility, combining business success with social and ecological impact. Our goal is
simple: connect everyone to the opportunities of now while shaping a sustainable tomorrow.
Within Telekom, Products Innovation Experience (PIX) brings this vision to life. Designers,
product thinkers and technologists from many disciplines work side by side to create
products and services that people love and trust.
The heart of PIX is its people. Brave, curious and driven by purpose, they grow and innovate
together. We value empowerment and balance, because meaningful innovation begins with
people who feel inspired to create.
We are looking for a CX Researcher (m / f / d) to join our Design & Customer Experience
team and help to ground innovation in deep customer understanding.
What We Provide
We believe great work happens when people feel trusted, supported and inspired. Our
culture combines ambition with humility, bold in what we create and grounded in how we
collaborate. Our culture comes to life through:
• Value-based innovation culture that unites creativity, responsibility and purpose.
• International and diverse team of creative minds collaborating across domains and
locations, empowered by Telekom’s world-class capabilities.
• Responsible impact through near-term and visionary projects that shape how
people and businesses experience technology worldwide.
• Creative environment that encourages experimentation and collective problemsolving.
• Continuous learning and growth through horizontal and vertical development
opportunities.
• Caring leaders who empower career development and a positive work environment.
• Flexible hybrid setup based in Milan or Barcelona, with collaboration shaped by
project and individual needs (up to 50 % onsite, up to 20 % travel).
What You’ll Do
You enable customer-centric evidence in international fast-moving digital environments,
balancing depth and speed to keep decisions grounded and impactful.
• Lead quantitative research end to end – design and run studies from early
concepts to live products across our markets, translating complex business questions
into robust research designs.
• Apply advanced methodologies – use segmentation, conjoint, MaxDiff, behavioral
analytics and related approaches to uncover customer needs, priorities and tradeoffs.
• Collaborate across disciplines – work closely with qualitative research, data
science, product and design to integrate quantitative insights into decision-making.
• Ensure methodological excellence – guide sampling strategies, survey design and
statistical interpretation to maintain high research quality and confidence.
• Turn data into direction – synthesize findings into clear stories and actionable
recommendations that influence strategic and product decisions.
• Grow research maturity – mentor junior researchers and contribute to upskilling
teams in data-driven customer understanding.
• Evolve research practice – drive innovation in methods, including automation,
dashboarding and AI-based analysis.
Your Skills
As Senior CX Researcher at Telekom, you combine a broad methodological range of
research expertise with strategic product knowledge.
• Mixed-method research – you know qualitative and quantitative, scientific and
pragmatic approaches to evaluate and improve digital product effectively.
• Facilitation and communication – when you share insights, dull facts become
inspiring stories with high adoption rates
• Research leadership – support others in delivering high-quality research and foster
continuous learning.
• Tool mastery – work confidently with survey platforms and analytical tools such as
Quantilope, SPSS, R, Python or Tableau.
• Collaborative mindset – partner effectively with design, product, data science and
engineering teams, using your familiarity with the challenges of intercultural teams
and cross-market product development.
Your Profile
• Master’s or PhD in Statistics, Behavioral Science, Market Research, Psychology or a
related field.
• 6+ years of experience in quantitative and or neuroscience research for digital
products and services.
• Proven track record of influenced key business or product decisions in complex
stakeholder environments.
• Fluent in English; German or other European languages are a plus.
