OverviewJoin Our Team as a Travel Booking Agent (Danish) in Málaga!Are you passionate about travel and customer service? Were looking for a Travel Booking Agent who is fluent in Danish to join our team in sunny Málaga, Spain!Location : Málaga, SpainEmployment Type : Full-timeRemuneration : Base salary + bonusesResponsibilitiesServe as the first point of contact, ensuring each customer interaction results in a positive experienceHandle customer and partner inquiries globally via email, messages, and phone calls, including tasks like updating contact information, managing invoice collections, handling refunds, and booking informationConduct detailed discovery to quickly understand the customers needs and take ownership of the issueResearch, analyze, and assess situations to provide accurate solutions using available tools and resourcesCollaborate with internal teams and external partners to resolve customer issuesStrive for first-call resolution and ensure thorough follow-up on unresolved cases to eliminate the need for callbacksDeliver a seamless and efficient experience by actively listening, discovering solutions, and appropriately closing each interactionUphold empathy, understanding, and excellent listening skills as key values when representing the clients brandQualificationsNative / fluent in Danish (spoken and written)Fluent in English (minimum B2 level)High school diploma or equivalentCustomer service experience in the travel industry is a plusExcellent customer service, written, verbal, and organizational skillsFamiliarity with computer technology and devicesMotivated and positive individual with the ability to work independently and as part of a teamStrong multitasking, keyboarding, and active listening skillsSkillful paraphrasing of conversations with outstanding communication skillsAbility to find solutions following written procedures and guidelinesEffective in defusing angry customers through social and customer skillsAbility to work in shift rotation: Monday to Sunday, 08 AM - 07 PM (39 hours a week)What We OfferExcellent remuneration package based on experience, skills, and performanceBe part of a dynamic and creative team with a positive and friendly atmosphereGuidance and tools to help you reach your full potentialGain valuable experience in the travel and customer service industries, with opportunities to develop skills in problem-solving, communication, and collaborationReady to embark on this exciting journey? Apply now and be part of our vibrant team in Málaga!TravelJobs #CustomerService #JoinOurTeam #MálagaJobs #CareerOpportunities
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