Descripción de la oferta
Descripción del trabajo HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. We are looking for a Data and Automation Specialist to join our Customer Experience and Automation Team in Palma de Mallorca. The main purpose of the role is to implement and maintain specific data ecosystems using Snowflake/PostgreSQL and build hybrid agentic-deterministic workflows on low-code platforms to optimize efficiency. Implement and update data structures on Snowflake following established architectural guidelines, ensuring quality and performance of assigned datasets. Build and maintain datasets to allow automation of business processes using low-code/no-code platforms like Appian, n8n, Salesforce, and similar tools to integrate reservation systems, CRM, marketing, and customer service platforms. Develop connections using the Model Context Protocol (MCP) to integrate LLMs with external data sources as defined in technical specifications. Deploy and integrate generative AI models to personalize traveler experiences, automate content creation, manage chatbots, and support predictive analytics for demand and customer behavior. Collaborate with the Lead and stakeholders to translate business requirements into functional automation workflows and dashboards. Monitor AI and automation workflows, iterating for improved performance, reliability, and business impact. Build data queries for visualisations to analyse business processes and monitor change impact. Strong practical skills in SQL and Python for complex data manipulation, scripting, and automation. Demonstrated lateral thinking and creativity in solving complex problems and designing innovative automation and AI solutions. Knowledge of data privacy regulations (e.g., Familiarity with major cloud ecosystems (AWS, Azure, Google Cloud) and BI/data visualization tools (e.g., Tableau, Power BI). Proven, hands‑on experience designing and managing scalable data solutions in Snowflake or PostgreSQL. Demonstrated experience building, deploying, and maintaining enterprise‑grade workflows on low‑code/no‑code platforms such as Salesforce, Appian, and/or n8n. Previous experience working within an Agile or iterative project management methodology is desirable. Experience in applying AI for personalization and automation is highly desired, preferably within the tourism or hospitality sector. Familiarity with using BI and data visualization tools (e.g., Tableau, Power BI) to create business‑facing dashboards. At HBX Group, we believe diversity fuels innovation and strengthens our mission to make travel a force for good. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider.
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