Descripción de la oferta
This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. We are seeking an experienced IT Services and Outsourcing professional responsible for ensuring the successful delivery of services, leading the operational relationship with strategic clients, and driving contract profitability and evolution through effective management of teams, operations, and technology transformation.
Service Delivery & Operations
Responsible for the end-to-end delivery of IT services, ensuring SLA compliance, operational stability, security, risk management, and continuous service improvement.
Acts as a trusted advisor to the client, understands their business objectives, manages customer satisfaction, and contributes to account growth by identifying service transformation and expansion opportunities.
Leadership & Financial Management
Leads multidisciplinary teams, develops talent, coordinates resources, and shares responsibility for contract profitability through cost management, delivery optimization, and account P&L management.
Must be based in Bilbao or near to Bilbao, with regular presence to support clients across the Basque Country territory.
Fluent in Spanish and English.
Basque (Euskera) language skills are highly desirable and will be considered a strong advantage
5+ years of experience leading delivery teams and quality services to customers
•Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
•Experience in leading teams through incident, problem and change management, as well as root cause analysis
•Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
•Sympathetic and empowering delivery resource manager, fostering growth
Bachelor's degree
•Six Sigma, PMP, and/or ITIL certifications
We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.
