Descripción de la oferta
About the Company We are seeking an Onsite Deskside Support Technician professional to provide end-to-end IT support for desktop, laptop, and end-user computing environments. The role involves hands-on deskside and remote support, incident management, IMAC activities, and ensuring high service levels for business users, including VIP support. About the Role We are seeking an Onsite Deskside Support Technician professional to provide end-to-end IT support for desktop, laptop, and end-user computing environments. The role involves hands-on deskside and remote support, incident management, IMAC activities, and ensuring high service levels for business users, including VIP support. Responsibilities Provide L1/L2 deskside and remote support for desktops, laptops, printers, and peripherals Troubleshoot hardware, software, OS, and connectivity issues (LAN, Wi-Fi, VPN) Perform IMAC (Install, Move, Add, Change) and break/fix activities Manage desktop lifecycle: OS imaging, configuration, patching, and vendor coordination Support Windows OS, MS Office, Outlook, VPNs, and basic Mac/mobile devices Use ITSM/EUC tools such as ServiceNow, SCCM, and Intune for ticketing and asset management Assist with Active Directory tasks (password resets, user access, basic
