Digital Account Manager (Dutch Speaking)
SoftwareOne is looking for a Digital Account Manager (Dutch Speaking) to serve as the primary point of contact for SME clients in the Netherlands. In this role you will manage relationships, drive sales, and ensure exceptional service delivery.
Responsibilities

Relationship Management: Build and maintain strong, trust‑based relationships with SME clients.
Service Delivery: Act as the primary contact for digital service inquiries, coordinating internal teams to meet client needs.
Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
Escalation Resolution: Address and resolve post‑sales issues, collaborating with cross‑functional teams to troubleshoot problems.
Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
Data‑driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.

Job Requirements

Fluent in English and Dutch.
Passionate about sales and customer satisfaction.
Experience selling technology products and services.
Strong verbal communication and negotiation skills.
Expertise in customer onboarding and handling.
Proficiency in escalation management.
Skilled at request tracking and collaboration.
Ability to convert business problems into technical solutions.
Continuous learning orientation.
Fluent in French (optional).

What We Offer

Flexible timing and hybrid model with reduced days in summer.
A dynamic and collaborative work environment.
Opportunities for professional growth and development.
Competitive compensation and benefits package.
Chance to be part of our new Sales Hub in Barcelona.

Company Description
SoftwareOne and Crayon have joined forces to form a global, AI‑powered software and cloud solutions provider. With a presence in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology.
Employment Details
Senior level: Mid‑SeniorEmployment type: Full‑timeJob function: Information TechnologyIndustries: IT Services and IT Consulting
Location
Barcelona, Catalonia, Spain (Castelldefels, Greater Barcelona Metropolitan Area)
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