Job Title: Global Transport Operations & Analytics Specialist
Location:Headquarters, Spain (Tordera, Barcelona)Transport Operations & Analytics Specialist
About the Role
Massimo Dutti is looking for ahighly analytical and detail-oriented Transport Operations & Analytics Specialistto oversee and optimize ourglobal e-commerce logistics operations . Reporting to the Global E-Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has adata-driven mindset, strong problem-solving skills, and experience in logistics and e-commerce transportation management.Key Responsibilities
Delivery Performance & Logistics Optimization
Monitor and improvedelivery times, return processes, and quality KPIs , identifying areas for operational enhancement.
Proactivelyanalyze courier performance , recommending changes or adjustments to enhance service levels.
Analyzecustomer service inquiriesrelated to e-commerce logistics (e.g., stock shortages, quality incidents) and develop action plans to reduce issue frequency.
Trackmonthly delivery times by market and service type , identifying misalignments between website delivery promises and actual lead times from warehouses and couriers.
Configure lead times in variouslogistics systemsto ensure accurate estimated delivery dates for customers.
Continuously analyze andimprove return processes , ensuringefficient handlingto minimize delays.
Data Analysis & KPI Management
Monitor andevaluate key logistics performance indicators (KPIs) , including:
On-time delivery ratesby country and service type
Stock availability & fulfillment rates
Late shipments & delayed returns
Identify trends and proposedata-driven strategiesto improve logistics efficiency and customer satisfaction.
Cross-Functional Collaboration & Process Improvement
Leadcross-functional initiativeswith internal teams (Operations, IT, Customer Service) to drive logistics improvements.
Identify and documentbest practicesin transport operations within the industry and across the Inditex group.
Work closely with theIT departmenttolead and implement logistics technology projectsthat enhance operational efficiency.
Ensurecost controlof the global courier network, aligning expenses with budget targets.
Analyzebudget deviationsand proposecost-saving measuresin transport operations.
New Market & Expansion Support
Support the implementation ofnew transport operationsaligned with global expansion strategies.
Coordinate logisticsprocess adaptationsfor new market entries, ensuring operational excellence.Key Qualifications
8+ years of experiencein transportation, logistics, or e-commerce operations.
Bachelor’s degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields.
Specialized training inSupply Chain, International Trade, or E-Commerceis highly valued.
Advanced proficiency in English(Spanish is a must).
Advanced proficiency Python.
Stronganalytical and data-driven mindset , with experience handlinglarge datasetsand drawing actionable insights.
Excellentproblem-solving skills , with the ability to anticipate operational challenges and implement proactive solutions.
Strongcross-functional collaboration skills , with experience coordinating with corporate and external partners.
Ability to work independently, witha proactive approach to continuous improvement .
Passion for fashion and digital commerce.