Descripción de la oferta
Join to apply for the F&B Supervisor role at Mandarin Oriental Mandarin Oriental Punta Negra, Mallorca is looking for a F&B Supervisor to join our Food & Beverage Team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. About the Job Based at the Mandarin Oriental Punta Negra, Mallorca, as the F&B Supervisor you will oversee daily restaurant operations, supervise the service team, ensure exceptional guest experiences, maintain high service standards, and support smooth coordination between front-of-house and kitchen teams. Responsibilities Leading and supporting the team to ensure smooth, guest-focused service across all outlets. Providing guidance, feedback, and training to develop team skills and performance. Delivering attentive, professional service and creating memorable guest experiences. Maintaining excellent product knowledge and promoting food, beverage, and service offerings. Upholding Mandarin Oriental’s high standards of service, hygiene, and cleanliness. Ensuring accurate accounting and adherence to operational procedures. Taking ownership of problem-solving and supporting the team in daily challenges. Stepping in for Restaurant Management when needed and prioritizing personal performance and development. Qualifications Degree in Hospitality Management or related field. 2–3 years’ experience in a similar role, ideally in luxury hospitality. Proven experience leading and developing teams in Food & Beverage. Technical Skills Efficiently manage staffing, shift planning, and daily operational needs. Maintain high standards in menu presentation, table set-up, and overall service flow. Handle guest enquiries and complaints professionally, escalating when necessary. Support training and on-the-job coaching, including role-play exercises, to develop team skills and foster a positive work environment. Communicate clearly and proactively with colleagues and management to ensure smooth operations. Our Commitment to You Learning & Development – Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness – Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries – Hospitality Referrals increase your chances of interviewing at Mandarin Oriental by 2x #J-18808-Ljbffr
