Descripción de la oferta
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture.As Iberia Field Application Specialist role specialized in our Industry products (Pharma Quality Control Business), you will provide technical support, customer training, troubleshooting and consultation to internal and external customers for the implementation and maintenance of bioMérieux solutions. Moreover, you will coordinate efforts with other cross-functional departments to deliver world-class customer service and support through the promotion of teamwork and cooperation spirit.What will be your mission?Coordinate and provide technical ongoing support to bioMérieux systems and reagents: pre-installation, technical installation, qualification, validation, configuration, connection, training on customer site and troubleshooting.Provide consistent follow up of the installed base to ensure customer satisfaction and meet key performance indicators.Participate in income generation initiatives by promoting value-added products and services, developing, and building customer relationships that result in customer loyalty, retention, renewal, and positive referrals.Identify internal and external customer training needs, development of documentation and implementation plans, and successful execution based on established timelines.Accomplish with quality, legal, and ethical standards as well as company policies.Who are you?Bachelor’s degree in microbiology, biology, or related (or equivalent experience).Proven experience working in a pharmaceutical microbiology or microbiology contract laboratory with knowledge of GMP quality standards and regulations.Knowledge in routine Pharmaceutical quality control methods and automated solutions will be a plus (identification, endotoxin testing, mycoplasma testing, environmental control, EM software).Knowledge and experience in Pharmaceutical manufacturing processes (bioproduction, innovative therapies) will be a plus.Excellent interpersonal and communication skills, both written and oral.Customer & business oriented.Ability to manage problems efficiently.Teamwork and autonomy to work alone.Software skills.English fluency required; Portuguese language will be a plus.Role based preferably in Madrid or in the Eastern region of the Iberian Peninsula (near to Barcelona) with availability to travel throughout the Iberian Peninsula (if needed) and abroad for training or specific projects (approx. 40%).bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
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