Descripción de la oferta
Here is an exciting opportunity for a seasoned Front Office leader to join the team as Front Office Manager at the Wyndham Costa del Sol part of the IDILIQ Group.THE COMPANYIDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world.THE ROLEThe incumbent is responsible for the hotel’s commercial, quality and people performance in front office department. She/he will combine strategic thought and planning which will enhance the growth and profitability of the department.As the department head, he/she will also be responsible for the departmental budget, expenses, promotions and upselling initiatives and resultsThis exciting role has total accountability for a large people team including, head receptionists, front desk agents / receptionists that support over 590 residences in multi locations across the resort, a team of guest service agents based in two branded guest service centres at either side of the resort, and a large team of porters and night staff that make up the front office function.Other key duties and responsibilities:Effective leadership of the front office team including but not limited to setting clear objectives and performance expectations, recruitment and onboarding of new team members, driving team member engagement, team communication, employee relations, supporting and development of individuals and team, and performance management.Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.Ensure service standards are kept in line with company standards.Ensure the team attend promptly to guest feedback (both positive and negative) and requests.Supervise the rooms inventory in Opera CloudImplement strategies aimed at cost minimisation and productivity maximisation but not at the expense of Quality Standards.Review payroll figures to identify opportunities. Ensure rotas are submitted on time for payroll submission.Monitor guest feedback results to identify shortfalls and remedy service issuesMonitor and review Quality Standards for the Department and follow up with relevant actionsMaking sure that the team is trained and confident to drive the Wyndham Rewards loyalty ProgrammeImplementing effective upselling programs to drive departmental revenueConduct regular team member meetings to keep all team member informed of eventsLeading and supporting a team through changeParticipate in the preparation of the Strategic Business and Operating PlansReport on changes in standards and on performance against standards.Effectively communicate and enforce company rules and regulations.Ensuring the team is following the company grooming standards and are trained on how to conduct themselves in front of guests (posture, communication and body language).Ensure exceptional hygiene, health & safety standards in the departmentAs a member of the senior hotel team, support the hotel operations as requiredIs motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.Is flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.Maintains high team focus by showing co-operation and support to colleagues in the pursuit of the hotel’s goalsTHE PERSONAlongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.Key CompetenciesBusiness AcumenBuilding TrustCommunicationDriving ResultSituational LeadershipResilienceChange ManagementDiversity & InclusionBackground & Skills:Minimum 2 years’ experience as a Front Office Manager within a large 4 / 5-star resort / holiday complexA recognized business or hospitality management qualification or a graduate degree.Experience with Opera Cloud, Revenue Management Systems, are would regard yourself as tech savvy.Understanding of payments systems and have a built strong solid accounting relationships with the accountants functions in your previous role/sExperience of and practical use of OTA intranet systemsExperience of handling Tour Operator Operating processesExperience of handling large leisure and corporate groups from a front office perpsectiveExperience of managing people / effective leadershipFour / Five star internationally branded hotel experience is an advantageProven track record of driving quality and revenue within the front office departmentExperience of leading a diverse team through changeFluency in Spanish and EnglishA strong sense of commerciality and financial acumenWHY SHOULD YOU JOIN?Salary: Competitive Compensation & BenefitsDevelopment: Extensive Learning & Development opportunitiesCareer: We will look after your career developmentExposure: Join a growing company and be part of our journeyDisclaimerThis job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts. You will not be eligible for any compensation or benefits beyond those provider to you by the Franchisee.
