Descripción de la oferta
Description
The General Manager is responsible for managing the daily operations of the restaurant, including the selection, development and performance management of employees. In addition, he/she oversees the inventory and ordering of food and supplies, optimization of profits and ensures that guests are satisfied with their dining experience. The General Manager controls all areas of the restaurant and makes final decisions on matters of importance. The General Manager reports to the Regional Director.
Responsibilities
Commit to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experience
Oversee and manage all areas of the restaurant and make final decisions on matters of importance to the guest experience
Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
Maintain an accurate and up-to-date plan of restaurant staffing needs
Prepare schedules and ensure that the restaurant is staffed for all shifts
Able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problems
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
Maintain the restaurant image, including restaurant cleanliness, proper uniforms, appearance and atmospheric standards
Keeps Regional Director promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary
Ensure a safe working and guest environment to reduce the risk of injury and accidents
Maintains a favorable working relationship with all employees to foster and promote a cooperative and harmonious working climate
Complete accident reports promptly in the event that a guest or employee is injured
Run successfully high-volume stores
Estimate food and beverage costs by working with the corporate office staff for efficient provisioning and purchasing of supplies
Help to create the systems, structure, and tools to support growth
Has an entrepreneurial spirit-bring ideas and a point of view to the table, not just an ability to execute what are told to do
Possess leadership skills- an ability to teach, coach and develop a large team, understanding that their success is your success.
Interview hourly employees: direct hiring, supervision, development and termination of employees
Ensure positive guest service in all areas
Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests
Share our love of great food and drinks
Skills
Mindful to guest needs, strong sense of urgency that can respond quickly
Eager to learn and grow with an expanding concept
Self-disciplined, proactive, leadership ability and outgoing
Ability to handle interruptions and distractions without losing focus on details
Exceptional organizational and time management skills
Effective communicator one-on-one or in front of large groups
Knowledge of computers (MS Word, Excel
Working Conditions
Hours may vary if manager must fill in for his/her colleagues or if emergencies arise
Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion
Work with hot, cold, and hazardous equipment
Operate phones, computers, copiers, and other office equipment
Education/Experience
5 years of high volume restaurant experience preferred
BA/BS degree in hotel/restaurant management is desirable
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