Descripción de la oferta
Location: Madrid, M, ES
Are you an MGA & Facilities Operations expert ready to shape the future of MGA and Facilities Operations within a global commercial insurance organization? At Swiss Re Corporate Solutions, we are transforming how we manage, govern, and support our MGA and Facilities portfolio across the globe. As Head of Operations MGA & Facilities, you will play a pivotal leadership role at the center of this transformation, driving operational excellence, governance, scalability, and strategic execution across an increasingly complex global business. This is a unique opportunity to work across regions, functions, and leadership teams to build the operational capabilities that enable profitable growth while maintaining strong controls and regulatory compliance. You will partner closely with Underwriting, Underwriting Governance, Global Business Services, Operational Model Excellence (OMEX), Claims, Legal, and Compliance to create a more integrated and scalable MGA and Facilities operating model.
About the Role
The Head of Operations MGA & Facilities is a functional leadership role that serves as the operational center of excellence for MGA and Facilities activities across Corporate Solutions, responsible for leading operational strategy, execution, and oversight throughout the entire lifecycle of MGA and Facilities partnerships. This role offers a unique opportunity to build and re‑shape a global operational capability for MGAs and Facilities, go‑to market strategies that are changing the commercial insurance landscape.
Working within a highly matrixed global environment, this role coordinates operational capabilities across multiple regions and functional teams while shaping the future target operating model for MGA and Facilities business. Acting as a key partner to Underwriting Governance, this position has a seat at the table where Corporate Solutions is deciding to onboard or offboard new MGAs and Facilities, which includes an operational readiness assessment, and ensures seamless interaction between business ownership, governance oversight, and operational delivery. This role requires a powerful combination of operational leadership, change management, stakeholder influence, governance expertise, and a deep understanding of delegated authority business models.
Key Responsibilities
Operational Leadership & Strategy
Lead the global operational framework supporting MGA and Facilities business across Corporate Solutions
Drive operational excellence, standardization, process optimization, and scalability across regions and market units
Establish and continuously improve operational capabilities supporting current and future MGA and Facilities business models
Act as a key contributor to the evolution of the MGA and Facilities Target Operating Model
Operational Readiness & Onboarding
Increase operational robustness in close collaboration with Digital & Technology CorSo and Operational Model Excellence (OMEX) teams
Own operational readiness assessments and oversee local MGA Managers in onboarding execution for new MGA and Facilities opportunities
Lead cross-functional due diligence activities involving Underwriting, Claims, Legal, Compliance, Outsourcing, Risk Management, and Operations
Support operational readiness and execution for MGA and Facilities renewals, ensuring required operational conditions, workflow changes, controls, and remediation actions are addressed
Ensure successful implementation of operational workflows, controls, system requirements, and onboarding deliverables
Governance, Controls & Oversight
Provide senior management with clear operational transparency on MGA & Facilities onboarding status, operational readiness, control adherence, remediation progress, data quality, and key operational risk themes
Ensure operational adherence within local MGA Operations teams to approximately 8-10 people, representing market units across the globe, to governance frameworks and operating standards, including oversight of controls, reporting, data quality, bordereaux management, policy bookings, and operational remediation activities.
Drive operational maturity initiatives globally to strengthen governance, transparency, and regulatory compliance
Promote the effective use of technology, data, automation, and Generative AI to improve operational workflows, reporting, insights, and scalability
Global Collaboration & Stakeholder Management
Act as the primary Operations interface for expert and control functions, ensuring operational requirements, control expectations, and remediation actions are understood and executed consistently
Partner closely with colleagues across the Global Underwriting Center to ensure alignment between governance, operational execution, and commercial objectives
Collaborate with Market Units, Line of Business leaders, OMEX, Claims, Legal, Compliance, Risk Management, Finance, and Technology teams
Influence senior stakeholders and facilitate decisions across organizational boundaries
Represent Operations in strategic initiatives, governance forums, and transformation programs related to MGA and Facilities business
Team & Capability Development
Provide strong functional leadership across a globally distributed operational network with a virtual team
Deliver hands‑on operational direction, prioritization, guidance, coaching, and escalation support to local MGA Operations teams to promote consistent application of the framework
Foster a culture of accountability, collaboration, operational discipline, and continuous improvement
Support development of operational capabilities, knowledge sharing, and best practices across regions
Help build a sustainable operating model capable of supporting future business growth and increasing complexity
About the Team
The MGA & Facilities Operations team is a globally distributed, high‑impact group sitting at the heart of Swiss Re Corporate Solutions’ delegated authority business. The team is responsible for driving operational excellence, governance adherence, and scalable execution across the full lifecycle of MGA and Facilities partnerships - from onboarding and due diligence through to ongoing oversight, controls, and remediation. Working in close partnership with Underwriting, the Global Underwriting Center, and a wide range of expert functions, the team plays a critical role in enabling profitable business while maintaining the robust governance and regulatory standards that underpin Swiss Re Corporate Solutions’ global reputation. This is a team that thrives on collaboration, embraces complexity, and is committed to building the operational capabilities that will define the future of MGA and Facilities business.
About You
You are a collaborative operational leader who thrives in complex, global environments and enjoys bringing structure, clarity, and execution discipline to challenging business problems. You have the ability to influence senior stakeholders, balance strategic priorities with operational realities, and build strong partnerships across functions and regions. You bring a passion for continuous improvement and a genuine commitment to building scalable, governance‑driven operational models that enable sustainable business growth.
We are looking for candidates who meet these requirements:
10+ years of experience in commercial insurance operations, delegated authority, MGA management, Facilities business, and underwriting operations, including in-depth knowledge of MGA and Facilities business models and delegated authority operations
Good understanding of governance, operational controls, regulatory requirements, outsourcing frameworks, and risk management practices within a global insurance environment
Demonstrated ability to drive operational transformation, process improvement, and organizational change across complex, matrixed organizations
Excellent stakeholder management and communication skills, including proven experience engaging and influencing senior leaders across functions and geographies
Fluency in English; additional languages are a plus
What sets you apart:
Experience leveraging technology, data, automation, and Generative AI to improve operational workflows and reporting
Passion for building scalable operational capabilities that enable business growth while maintaining strong governance and controls
Experience working across global teams and diverse cultural environments
Proficiency in additional European languages beyond English
For Spain, the base salary range for this position is between 63 000 EUR and 105 000 EUR for a full‑time role.
The specific salary offered considers:
the requirements, scope, complexity and responsibilities of the role
the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience
In addition to your base salary, Swiss Re offers an attractive performance‑based variable compensation component, designed to recognise your achievements. Furthermore, you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.
About Swiss Re Corporate Solutions
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry‑leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
We may use AI‑powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
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