Descripción de la oferta
We are looking for an experienced, customer‑centric Head of Service to join our team and help repower industrial heat at scale. This role will have a significant impact in ensuring customer satisfaction in the commissioning and operations of the Rondo Heat Batteries supplied to our industrial clients, as well as identifying opportunities for product improvement and potential new market niches.What You Will DoAsset performanceEnsure assets meet availability, reliability, and contractual guarantees.Drive continuous improvement in uptime and cost efficiency across deployed assets.Document lessons learned and provide input into product design, commercial structuring and project delivery.Establish and own commissioning strategy, standards, and acceptance criteria in close coordination with the product design team.Lead the transition from project delivery into operations, ensuring clean technical and commercial handover.Ensure operational readiness prior to asset handover, including procedures, tooling, spares, and documentation.Operations & maintenanceDefine and scale Rondo’s operations and maintenance model and LTSA offering – including different levels of services and guarantees.Formulate, implement and oversee predictive, preventive and corrective maintenance strategies, reliability programs, and asset health monitoring.Specify in‑house vs partner‑based execution depending on project structure and geography.Organizational leadership & strategyBuild and lead a multi‑disciplinary services organization, including Commissioning and Maintenance.Develop operational manuals, processes, and performance metrics.Define Rondo’s long‑term asset operations strategy.Standardize processes, tooling, and data systems to enable repeatable, high‑quality operations.Commercial & customer accountabilityOwn elements of LTSAs, including availability guarantees, and service obligations.Act as senior operational interface with all project stakeholders (customers, contractors, financiers, etc.).Support commercial teams on O&M costing, risk assessment, and service scope definition for new projects.What You Will BringDegree in an engineering discipline (Industrial, Chemical, Mechanical, etc. – this is not a software position)10+ years experience in O&M or asset management in energy or industrial environmentsStrong leadership and team‑building skillsAbility to thrive with intellectual challenges and in dealing with ambiguityExcellent communication and negotiation skillsQuick learner with strong analytical and problem‑solving skillsEntrepreneurial, self‑motivated and able to independently drive projectsEnthusiasm for and experience providing excellent customer serviceProven experience prioritizing and resolving time‑critical operational issuesFlexibility to work across multiple time zones and travel internationally as requiredPassion for safety and environmental stewardshipFluent in English (written and spoken); other languages a plusValid driver’s licenseWhat We OfferVery competitive salary plus equity in a quickly‑scaling companyOpportunity to impact industrial carbonization on a daily basisThis role is required to be on‑site in our Madrid office with about 30% travel to project sites required.Rondo Energy is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate on the basis of race, color, ethnicity, national origin, citizenship, religion, sex, gender identity, sexual orientation, veteran status, disability, age, and other protected categories.#J-18808-Ljbffr
