Key Responsibilities Asegúrese de que toda la información de su solicitud está actualizada y en orden antes de inscribirse en esta oportunidad. Provide Level 1 IT support via phone, email, chat, or ticketing system Log, track, and resolve incidents and service requests using ITSM tools Troubleshoot Windows OS , hardware, software, and peripheral issues Perform password resets, account unlocks, and basic Active Directory tasks Support Microsoft Office / O365 / Outlook / Teams issues Assist users with VPN, network, and connectivity problems Provide remote and onsite support when required Escalate unresolved issues to L2/L3 teams with proper documentation Follow ITIL xcskxlj processes , security policies, and standard operating procedures Maintain asset and inventory records Ensure customer satisfaction and SLA compliance Its a dispatch on demand role.