Descripción de la oferta
Key Responsibilities Es posible que un gran número de candidatos se presenten a este puesto, así que asegúrese de enviar su CV y su solicitud lo antes posible.Provide Level 1 IT support via phone, email, chat, or ticketing system Log, track, and resolve incidents and service requests using ITSM tools Troubleshoot Windows OS, hardware, software, and peripheral issues Perform password resets, account unlocks, and basic Active Directory tasks Support Microsoft Office / O365 / Outlook / Teams issues Assist users with VPN, network, and connectivity problems Provide remote and onsite support when required Escalate unresolved issues to L2/L3 teams with proper documentation Follow ITIL xugodme processes, security policies, and standard operating procedures Maintain asset and inventory records Ensure customer satisfaction and SLA compliance Its a dispatch on demand role.
