Descripción de la oferta
IT Support Technician – Pan-European Satellite Company We are recruiting for a pan-European aerospace client specialising in satellite systems and services . Madrid, Spain (Hybrid) | Professional Working Proficiency in English Required(B2) About Us: Infotel is a leading European technology consulting and digital services company with more than 45 years of experience delivering innovative IT solutions to major international organisations. For decades, Infotel has been a Tier 1 technology partner to some of the world’s leading aerospace, aviation and defence manufacturers , as well as to major European and international organisations operating in these sectors. Key Responsibilities: Receive and log calls, emails and direct support requests from users in Toulouse and Madrid. Your responsibilities will include: Diagnose and resolve incidents involving users, information systems, tools, laptops and other IT assets. Provide users with day-to-day support for IT equipment and services. Respond to customer requests effectively and communicate clearly throughout the resolution process. Install, configure and update IT equipment, and manage related issues, including computers, hardware, software, printers and videoconferencing equipment. Manage access to information systems in accordance with security rules and policies. Coordinate the allocation and recovery of IT equipment for employee onboarding and offboarding. Coordinate repairs with third-party service providers for systems covered by maintenance agreements. Support application production launches and the operation of applications hosted within the information system. Maintain operational documentation and IT performance indicators. Keep the asset management tool up to date. Update operational documentation, the IT knowledge base and the wiki. Carry out IT asset inventories. Receive deliveries and register new IT equipment. Set up and organise cabling for computers and other IT equipment. Required Qualifications: At least one year of experience in a similar position. B2 level of English or higher. Strong customer-service orientation. Strong knowledge of Microsoft environments and a solid understanding of networking. Proactive and quality-focused approach. Commitment to continuous improvement. Excellent communication and teamwork skills. Motivation to work on demanding technical and engineering challenges. Technical Requirements: The expected proficiency levels for this role across the main IT domains are listed below: Operating Systems: Desktop operating systems, including Windows 10/11. Required level: Intermediate–Advanced. IT Infrastructure: IT infrastructure services, including Active Directory and Exchange 2022. Required level: Intermediate–Advanced. Virtualisation: Virtual machines used to host IT and security services or business applications, including VMware vSphere 8.x hypervisor and Nutanix AHV. Required level: Intermediate–Advanced. Monitoring / Backup / ITSM: Applications and technologies used for information-system monitoring, backup and service management, including Centreon EMS, Veeam and GLPI. Required level: Advanced. User Tools & Security: Productivity, collaboration and endpoint-security tools, including Microsoft 365, Teams and ESET Antivirus. Required level: Advanced. Networking: Network equipment and connectivity, including Alcatel, Cisco and Aruba. Required level: Intermediate. Videoconferencing: Videoconferencing systems and equipment, including Poly and ClickShare. Required level: Working knowledge. What We Offer: The opportunity to work on high-impact international aerospace and defence programmes . Long-term career development within a growing international technology company. Continuous technical training and professional certifications. Office hours, Monday to Friday , with a hybrid working model. International mobility opportunities. A collaborative and highly technical working environment. Equal Opportunities: Infotel is committed to creating an inclusive workplace where diversity is valued. We welcome applications from candidates of all backgrounds and are committed to providing equal opportunities throughout the recruitment process. Interested? Apply now and take the next step in your career by joining an international technology environment at the heart of the aerospace sector.
