Descripción de la oferta
About HyperGuestAsegúrese de que toda la información de su solicitud está actualizada y en orden antes de inscribirse en esta oportunidad.HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand.About HyperGuestHyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand.The RoleAs Junior Account Manager, you'll support the day-to-day relationship management of a portfolio of customer accounts, working closely with a senior Account Manager. You'll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management, with room to take on more account ownership as you build up experience.ResponsibilitiesSupport day-to-day account relationships for a portfolio of customers, under guidance from a senior team memberMonitor account performance (volume, revenue, contract values) and flag notable trends or issues to the teamMaintain regular communication with accounts to support connectivity and identify potential opportunitiesSupport the contracting process between travel partners and hotels and data accuracyHandle first-line customer service requests; elevate complex issues to senior Account Managers or other departmentsKeep CRM records accurate and up to dateRequirements1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing roleSome exposure to sales or account xqbhyrx management conceptsOrganized, proactive, and eager to learnComfortable working toward targets with support from the teamFamiliarity with Google Suite (Gmail, Drive, Docs, Slides, Slack)Basic MS Excel skills, with willingness to build these up quicklyExcellent English; other languages a plusGood communication skills and a team-player attitudeSelf-starter mindsetNice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs#J-18808-Ljbffr
