Descripción de la oferta
Experteer Overview
As a Junior Early LifeCycle Specialist at SumUp, you will guide new merchants through onboarding and activation of SumUp products, helping them start transacting quickly. You’ll drive early product adoption by delivering trainings and supporting first transactions. You will monitor engagement, reach out to inactive users, and collaborate with Sales to ensure seamless onboarding. This is a fast-paced, onsite role in Barcelona where you’ll impact merchants worldwide and contribute to a mission-driven fintech environment.
Compensaciones / Beneficios
• Support new merchants during onboarding, guiding setup and activation of SumUp products
• Drive early product adoption through activation steps, training sessions, and first-transaction goals
• Monitor merchant activity and proactively assist inactive users to boost engagement
• Collaborate with sales to ensure smooth onboarding handovers and continuity
• Respond to inquiries and troubleshoot onboarding issues, escalating complex cases as needed
Responsabilidades
• Native Spanish and fluent English (C1/C2)
• Natural problem-solver with proactive mindset
• Strong communicator who enjoys helping customers
• Comfortable in a fast-paced startup environment
• Willingness to work onsite at Barcelona HQ
Requisitos principales
• Restaurant tickets (Edenred)
• Dedicated annual L&D budget of 2000
• 30 Days Sabbatical after 3 years
• Referral Bonus
