Descripción de la oferta
Job Description
Position Snapshot
Contract: 9‑month fixed‑term contract
Location: Bilbao, Spain
Work setup : On‑site
Reporting to the Customers Service Manager, in this role you will work with other departments and suppliers to effectively prioritize and expedite orders through to production release and with the Quality team to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.
You will identify and resolve production queries with customers and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements, diligently and accurately carry out contract reviews of customer orders.
Key Responsibilities
Manage shipping activities end‑to‑end, ensuring accurate paperwork, compliance, and smooth logistics with both internal and external customers.
Monitor and maintain inventory levels through regular stock counts, aligning with KPIs and supporting operational continuity.
Ensure compliance with ISO 9000, Health & Safety, and Environmental standards, and support investigations of minor incidents or NCRs.
Evaluate and support third‑party suppliers and logistics partners to ensure service quality and continuous improvement.
Lead daily team activities, anticipate bottlenecks, resolve operational issues, and elevate risks to production when necessary.
Contribute to continuous improvement using RCCM and A3 methodologies.
Qualifications
Strong administrative and organisational skills, with excellent communication abilities at all levels.
Confident working with customers, suppliers, and auditors in a matrix environment.
Proactive problem‑solver with the ability to work collaboratively as part of a team.
Comfortable balancing varied tasks in a fast‑moving operational setting.
Desirable Experience with Microsoft Dynamics AX / 365.
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