Descripción de la oferta
Lead Customer Success Engineer Location: Spain / EU — Remote Type: Full-time / Contract About SCANOSS SCANOSS provides open source intelligence for understanding and managing software and AI risk across modern development pipelines. Built on high-precision snippet matching, SCANOSS enables detection of reused and AI-generated code, supports SCA use cases, and identifies cryptographic assets for compliance and post-quantum migration. Our open source tooling integrates directly into developer workflows, with a growing focus on AIBOM — visibility into modified AI models and generated code in use. We’re looking for a Lead Customer Success Engineer to own strategic accounts, drive adoption, and act as a trusted technical advisor for customers and internal teams — operating independently in technical conversations and guiding customers through complex integrations and workflows. What You’ll Do Own end-to-end success for key accounts, from onboarding to renewal and expansion. Serve as the primary technical contact for engineering, DevOps, and security teams. Operate independently in customer-facing technical conversations, including handling unknowns and guiding discussions without relying on engineering support. Lead workflow design and guide customers on integrating SCANOSS into CI/CD pipelines, GitHub Actions, and existing systems. Translate customer requirements into practical technical solutions and integration approaches. Run technical deep dives, troubleshooting sessions, and best-practice reviews. Maintain control of customer conversations, structuring discussions clearly and driving towards outcomes and next steps. Build strong relationships with senior stakeholders; provide clear, concise updates, risks, and success metrics. Maintain structured notes, account plans, and adoption progress with high visibility for leadership. Represent customer needs to Product and Engineering and influence roadmap priorities. Partner with Sales on growth opportunities and renewal strategies. What We’re Looking For 5–8 years in a technical customer-facing role (CS, TAM, Solutions Engineering, or similar). Strong knowledge of Git/GitHub, CI/CD workflows, repositories, and modern development practices. Ability to read and discuss code (Python, JavaScript, or similar) and work with CLI tools and logs. Ability to reason about system behaviour and architecture, not just follow documentation. Proven experience owning technical relationships with enterprise or high-value accounts. Comfortable operating in ambiguous situations, handling unexpected questions, and guiding customers without predefined answers. Excellent communication skills for both engineers and executives. Highly organized with disciplined follow-up and multi-account management. Comfortable in a remote-first, startup environment. Bonus Points Experience working in DevTools, security, or software analysis. Prior work with open source communities or contributions on GitHub. Familiarity with CI/CD workflows, Docker, or software scanning tools. Before the Interview All SCANOSS tools are open source and available on GitHub . We encourage applicants to explore the product beforehand — clone the repos, try the CLI, or scan some code. We’d love to talk about your first impressions. Why SCANOSS? Lead strategic customer relationships and shape real-world product adoption. Influence product direction and cross-functional decision-making. Join a global, technical, remote-first team with significant growth opportunities.
