Descripción de la oferta
pbLead Customer Success Engineer /b /ppbLocation: Spain / EU — Remote /b /ppbType: Full-time / Contract /b /ppbr/ppbAbout SCANOSS /b /ppSCANOSS provides open source intelligence for understanding and managing software and AI risk across modern development pipelines. Built on high-precision snippet matching, SCANOSS enables detection of reused and AI-generated code, supports SCA use cases, and identifies cryptographic assets for compliance and post-quantum migration. Our open source tooling integrates directly into developer workflows, with a growing focus on AIBOM — visibility into modified AI models and generated code in use. /ppbr/ppWe’re looking for a bLead Customer Success Engineer /b to own strategic accounts, drive adoption, and act as a trusted technical advisor for customers and internal teams — operating independently in technical conversations and guiding customers through complex integrations and workflows. /ppbr/ppbWhat You’ll Do /b /pulliOwn end-to-end success for key accounts, from onboarding to renewal and expansion. /liliServe as the primary technical contact for engineering, DevOps, and security teams. /liliOperate independently in customer-facing technical conversations, including handling unknowns and guiding discussions without relying on engineering support. /liliLead workflow design and guide customers on integrating SCANOSS into CI/CD pipelines, GitHub Actions, and existing systems. /liliTranslate customer requirements into practical technical solutions and integration approaches. /liliRun technical deep dives, troubleshooting sessions, and best-practice reviews. /liliMaintain control of customer conversations, structuring discussions clearly and driving towards outcomes and next steps. /liliBuild strong relationships with senior stakeholders; provide clear, concise updates, risks, and success metrics. /liliMaintain structured notes, account plans, and adoption progress with high visibility for leadership. /liliRepresent customer needs to Product and Engineering and influence roadmap priorities. /liliPartner with Sales on growth opportunities and renewal strategies. /li /ulpbr/ppbWhat We’re Looking For /b /pulli5–8 years in a technical customer-facing role (CS, TAM, Solutions Engineering, or similar). /liliStrong knowledge of Git/GitHub, CI/CD workflows, repositories, and modern development practices. /liliAbility to read and discuss code (Python, JavaScript, or similar) and work with CLI tools and logs. /liliAbility to reason about system behaviour and architecture, not just follow documentation. /liliProven experience owning technical relationships with enterprise or high-value accounts. /liliComfortable operating in ambiguous situations, handling unexpected questions, and guiding customers without predefined answers. /liliExcellent communication skills for both engineers and executives. /liliHighly organized with disciplined follow-up and multi-account management. /liliComfortable in a remote-first, startup environment. /li /ulpbr/ppbBonus Points /b /pulliExperience working in DevTools, security, or software analysis. /liliPrior work with open source communities or contributions on GitHub. /liliFamiliarity with CI/CD workflows, Docker, or software scanning tools. /li /ulpbr/ppbBefore the Interview /b /ppAll SCANOSS tools are bopen source and available on GitHub /b. We encourage applicants to explore the product beforehand — clone the repos, try the CLI, or scan some code. We’d love to talk about your first impressions. /ppbr/ppbWhy SCANOSS? /b /pulliLead strategic customer relationships and shape real-world product adoption. /liliInfluence product direction and cross-functional decision-making. /liliJoin a global, technical, remote-first team with significant growth opportunities. /li /ul
