Descripción de la oferta
Join to apply for the Manager Customer Success role at Nutanix Job Summary Nutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe. This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products. The ideal candidate is passionate about serving customers and has a proven track record of leading high-performance, metrics-driven teams. About The Team Nutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving revenue growth from Southern Europe customers across all industry verticals and regions in EMEA. The team values creativity, innovation, and continuous improvement in serving our customers. Responsibilities Build and lead the customer success team for EMEA by providing vision and direction to implement and scale strategies and processes to deliver a ‘best in class customer experience while producing ongoing measurable results. Exceed key performance metrics and annual goals including product adoption, renewal rates, and renewal bookings. Hire, develop, and retain a high-performing customer success team across all target customers within EMEA. Work on projects to automate touchpoints with customers to improve efficiency. Operate the team with focused and actionable metrics and KPIs, manage resource planning, conduct forecast meetings, and deliver regular performance and activity reports. Partner with Sales teams to refine customer segmentation, resource allocation, and adoption/expansion strategies in accounts. About You Experience leading and growing large customer success and/or account management teams, with a focus on empathy, team morale, and career development. Experience in customer-facing roles such as Account Management, Customer Success, or Systems Engineering. Proven ability in accurate forecasting and business reporting. Good understanding of subscription-based technologies, particularly hyper-converged/Cloud Solutions. Excellent communication skills in English and ideally another Southern European language. Benefits Great earnings potential with achievable targets and uncapped commissions. Lead a world-class team across EMEA serving diverse customers. Opportunity to build and shape an important function within the EMEA Customer Success Team. Additional benefits including stock options, health insurance, pension, and vacation. Work from the new Barcelona office with hybrid and flexible options, and contribute to building the EMEA Sales Academy. If this sounds like you, let’s talk. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Software Development #J-18808-Ljbffr
