Descripción de la oferta
DescriptionToday HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it's who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.About The RoleWe are currently seeking dedicated individuals to join our innovative Inside Presales Technical Consultants (TC) team, serving as trusted advisors to both our customers, partners and sales professionals. This Intermediate level Technical Presales Consultant role within the Global Services & Solutions organization is perfect for experienced professionals with minimum 3 years of relevant experience. We are committed to fostering an inclusive workplace and encourage applications from candidates of all backgrounds.Key HighlightsThe job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.The ideal candidate should have a genuine passion for technology and a native level of proficiency in Italian language. English fluency is required for internal communication, team meetings, and training, with proficiency in another language considered a significant advantage.Mission Of The Inside Presales Technical Consultant (TC)Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Print products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).ResponsibilitiesProvide technical recommendations, direction, and guidance on HP Print offerings.Respond to and track technical questions from internal or external requestors.Present the advantages of HP's Print products and solutions.Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ).Support sales opportunities with in-depth technical understanding of HP's offerings.Provide support on the status of technical and environmental regulations.Deliver trainings to other departments about Print products and solutions.Manage technical escalations and provide proactive technical updates to the sales community.Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources.Maintain a high level of service quality and total customer experience (TCE).Ensure a competitive and appropriate level of technical and professional competence.Knowledge/Skills RequiredNative proficiency in spoken and written Italian language, and advanced proficiency in English. Advanced/native Proficiency in Spanish or French or German language is a strong advantage. Proficiency in another language is advantageous.Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.Current experience and knowledge in printing technologies, hardware, operating systems, software, and networking technologies.Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.Self-motivated with the ability to operate with minimal tactical direction.Demonstrated motivation to seek knowledge and continuous learning.Typically, minimum 3 years of relevant work experience.Career PathThe Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.What We OfferOpportunity to work in an international organization with colleagues coming from all over the world. Diverse, continued internal growth and career opportunities. Including HP's own learning platform and LinkedIn Learning. An attractive benefits package: Health & Life insurance Lunch at reduced prices at our canteen/ ticket restaurant vouchers HP product discount Work life balance / flexible working hours. Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally. We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day. Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually. Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinatedactivities. We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health. Printing Happy hour - from photographs to large posters. And Hands-onworkshopsto print with the latest technology - from wall covers to 3D printed models. Dedicated lactation room. Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.JobServicesScheduleFull timeShiftNo shift premium (Spain)TravelNoRelocationNoEqual Opportunity Employer (EEO)HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"
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