Descripción de la oferta
As a Receptionist at La Residencia, a Belmond Hotel in Mallorca, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you're looking to develop your skills and be part of the future of luxury, this is your moment.Primary ResponsibilitiesProviding exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous mannerManaging guest reservations and ensuring accuracy and efficiency by processing bookings, modifications, cancellations, and guest preferencesProviding outstanding communication through prompt and professional phone calls and emailsDelivering knowledge of hotel facilities, amenities, and services to enhance guest experienceRequirementsWhat You Bring:Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient mannerAbility to communication clearly, listen attentively, and convey information accuratelyStrong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emailsAbility to work under pressure and handle difficult situations or irate guests with composure and tactProficiency with computer systems including basic programs such as word processing, spreadsheets, and emailBenefitsWhat We Offer:Competitive salaries and health insurance plansComplimentary and preferred rate experiences at our iconic destinationsWellness programsStaff housing, upon availabilityWe strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.This is your moment. Apply today!About UsLa Residencia, A Belmond Hotel, Mallorca is an art-filled haven spread across 12 acres of ancient olive groves, perched beside the UNESCO World Heritage Tramuntana Mountains in the charming village of Deià. Its 70 rooms and suites are each decorated in keeping with the bohemian Mallorcan spirit, with more than 800 artworks by over 85 artists - all of whom have lived and worked in the region.The Belmond & LVMH FamilyLa Residencia is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
#J-18808-Ljbffr
