Descripción de la oferta
Be part of the international company leading its sector, based in one of the best cities in the world: Málaga.#Support EngineerWe are a dynamic, international software development company delivering digital solutions using Agile methodologies. Our products are used in complex, real-world projects, and we work closely with customers to ensure smooth implementations, continuous improvements, and reliable day-to-day operation.
We are currently looking for aSupport & Implementation Specialistto join our team. This role sits at the intersection ofproduct implementation, customer feedback, and technical support, making it ideal for someone who enjoys understanding how systems work end-to-end and helping customers succeed.Work on a digital solution for international governments
Support & Implementation role (2nd line technical support), minimum 3 years of experience
☁ Azure Services, .NET & SQL environments
International projects
Medium-high level of English
Málaga – Office based with flexibility
Job OverviewAs aSupport & Implementation Specialist, you will be responsible for implementing our products across different customer projects, supporting live environments, and acting assecond-line technical support. You will work closely with customers, planners, and internal development teams to apply configuration changes, resolve incidents, and perform small fixes and product maintenance.
Implement and configure products from our portfolio for different customer projects.
· Apply UAT changes based on customer feedback and planner requirements.
· Provide day-to-day support and incident resolution assecond-line technical support.
· Analyse issues reported by first-line support or customers and provide technical solutions.
· NET applications.
· Use SQL to investigate data issues, validate configurations, and support troubleshooting.
· Support deployments, configuration changes, and controlled updates in customer environments.
· Participate in Agile ceremonies (Dailies, planning sessions, reviews, etc.).
3-4+ years of experiencein software support, implementation, or technical consultancy roles.
· Good working knowledge ofSQL(queries, analysis, troubleshooting).
· NETfor small fixes, maintenance, or understanding application behaviour.
· Experience supporting production systems and working with real customers.
· Good communication skills inEnglish, both written and spoken.
· Comfortable working in Agile environments and cross-functional teams.Familiarity with Azure environments or similar cloud platforms.
· Background in QA, development, or technical support roles.Full-time, permanent contract (40h/week) with flexible hours.
· Flexible working model (office-based initially, with remote flexibility).
· Yearly performance reviews and growth opportunities.
· Benefits package (ticket restaurant, nursery care tickets, health insurance as flexible remuneration).
· Office in Málaga city centre, near El Corte Inglés.
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