Descripción de la oferta
Sales assistant Reporting to the Store Manager, the Sales Assistant has the role to maximize the achievement of the store target by building an excellent relationship with the customers, giving a unique experience. The Sales assistant is an essential part of the retail function, by supporting the day-to-day activities of their team and store. Your mission and functions will be: Selling skills · Welcoming the customers, and assist them throughout the entire sales process · Provide personalized advice and drive sales according to the customer’s needs · Be able to build customer loyalty by giving them a personalized experience and taking care of the relationship · Be a brand ambassador and embrace the brand selling ceremony · Be part of targeting the ZV objectives and meeting store KPIs, · Having a, excellent product knowledge (current collection, materials, colors, prices…)· Always make sure to be aware of the last fashion trends and the competitors · Be able to come up with new ideas to increase sales and provide better customer service. Daily tasks linked to life store · Drive sales: operating till system, take and process payments · Follow company policy and procedure · Handle the different requests of the customers including exchanges, credit notes and holds · Ensure and maintain the organization and visual display of the store to provide a nice selling environment with high luxury standards · Ensure the shop floor and stockroom basics are maintained in a clean and tidy condition · Develop good relations with you team and with the other stores. · Execute the loss prevention procedure and conducts regular inventories · Contribute to build team working sharing information and best practices. · Having a know how of customer service, meeting their requests and going beyond them. · Make daily use of the tools of the store and the brand. · Be involved in communications, keep abreast of all changes and innovations. Profile Experience: 2-5 years as sales assistant in fashion brand Business driven Excellent communication with a strong customer service mindset Team player Excellent interpersonal skills. Flexible according to the working hours and being proactive regarding the type of situation faced Market and product knowledge passion, interest in luxury/fashion, art and design Fluent in English, other languages desirable
