Descripción de la oferta
Job Title: Sales Team Lead / Sales Manager (Contract) – Full‑time capacity Contract Type: Independent Contractor (Full‑time capacity) Working hours: US EST/PST 100% Remote – manage a global sales team! About Us At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top‑quality customized products that not only exceed expectations but also provide a seamless and awe‑inspiring experience via our exceptional team and AI‑integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them toward remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds. Our headquarters are in Los Angeles, California, but we are a truly global company with team members across the U.S., Europe, South America, Africa, and Asia/Pacific. We are fully remote to attract the world’s best talent. All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection. We encourage you to apply even if you do not meet every requirement – we will assess whether you might be a good fit elsewhere. The Role We are seeking a high‑energy, execution‑focused Sales Team Lead / Sales Manager to oversee the day‑to‑day operations of our sales department. In this role, you aren’t just a strategist – you are the “engine room” manager. You will lead both our Inbound and Outbound teams, ensuring every lead is pursued, every process is followed, and every representative performs at their peak. Reporting directly to the Head of Sales, your primary mission is to control execution, turning overarching sales goals into daily wins through rigorous coaching, process implementation, and performance management. What You’ll Do Direct People Management: Lead, mentor, and manage the daily activities of both Inbound and Outbound sales representatives. Execution & Accountability: Drive the team to meet and exceed daily, weekly, and monthly KPIs. Process Implementation: Standardize and enforce sales workflows, scripts, and outreach cadences to ensure a consistent customer experience. Inbound & Outbound Oversight: Balance the team’s focus between responding to hot leads (Inbound) and driving proactive growth (Outbound) within the apparel and custom product space. Real‑Time Coaching: Conduct regular 1:1s, call monitoring, and live coaching sessions to improve conversion rates and objection handling. CRM Discipline: Manage and optimize our CRM usage, ensuring data integrity and that no lead falls through the cracks. Collaboration: Work closely with the Head of Sales to provide boots‑on‑the‑ground feedback and implement new initiatives quickly and efficiently. What We’re Looking For Proven Leadership: 3+ years of experience as a Sales Team Lead or Sales Manager, specifically managing people in a high‑volume environment. Dual Expertise: Demonstrated experience managing both Inbound (lead conversion) and Outbound (prospecting/cold outreach) teams. Industry Experience: Previous experience in E‑commerce, startups, or apparel/product manufacturing is highly preferred. Execution Mindset: Enjoy the grind of sales management—tracking metrics, fixing broken processes, and motivating people. CRM Proficiency: Expert‑level comfort with CRM tools (e.g., Salesforce, HubSpot, Pipedrive) and sales engagement platforms. Communication: Exceptional verbal and written English skills, with the ability to provide radical candor and constructive feedback. Availability: Ability to work during US Eastern and Pacific hours. Our Company Values Intellectually curious – a natural disposition to ask questions, challenge the status quo, and get to the bottom of things. Self‑motivated with a meaningful reason to deliver excellence. Good communication skills that enhance collaboration and minimize misunderstandings in a remote setting. Radical candor – coachable, accepting of constructive negative feedback, and willing to provide it when applicable. Operating with a level of urgency – values immediate action where prudent, enabling quick decision‑making, swift problem solving, and seizing opportunities in a dynamic business environment. Natural customer centricity – always starts analysis with the customer’s perspective, biasing toward discussing with the customer to understand them. Results‑driven – focuses on achieving and exceeding measurable objectives. Typical Hiring Process Submit your application. IMPORTANT: Please submit your resume/CV in English. Interview with Founder/CEO. Hiring Manager Interview. Assessment/Case Study. Final Interview. Reference Check. At THE/STUDIO, we know that our company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. #J-18808-Ljbffr
