Descripción de la oferta
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries. We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.
We are on the lookout for a highly talented and self‑motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity.
Your Role & Responsibilities We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP. As a Digital Customer Engagement Manager, you will focuse on…
Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
Supporting in de-escalations of critical customer situations
Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Contributing to customer release and maintenance activities
Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
Executing and supporting problem management and continuous improvement
Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Systematic and faster onboarding of associates: mandatory trainings documentation
Enabling continuous delta KTs on new topics and refresher sessions.
Qualifications & Experience Technical Skill Set required to perform dCEM tasks
Technical expertise in SAP Basis area with minimum of 4+ years of experience.
Good understanding & hands‑on experience required in HANA database.
Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
Hands‑on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Work Experiences 4+ years’ experience with multi-national software/IT organizations.
2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
2+ years of SAP Basis S/4HANA knowledge.
Required Language Thresholds Spanish (C2: Native-Level Fluency)
Why Us Permanent contract;
Working hours: Monday to Friday;
Remote based in Portugal
Equality & Opportunity for All Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
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