Descripción de la oferta
We are looking for a highly senior, proactive, and independent Senior Data Operations Manager to join our Revenue Operations team. This role will own the end-to-end structure, governance, quality, and accessibility of go-to-market data across Marketing, Sales, Customer Success, and Support. This is a hybrid role for someone who combines strong data mastery with enough technical capability to manage and evolve the data infrastructure that powers reporting as well as business acumen. It is not a data engineering role , although it requires certain technical fluency, a rigorous approach to data operations, and a strong understanding of business processes, metrics, and commercial performance. The right person will be able to operate independently, define standards, create scalable data foundations, and turn complex GTM data into trusted reporting, dashboards, and actionable insights for stakeholders at every level of the organization. Key responsibilities GTM data ownership and data modeling Own the end-to-end GTM data structure across Marketing, Sales, Customer Success, and Support. Design, maintain, and continuously improve the data models that support reporting, analysis, and operational decision-making. Ensure data across systems is connected, structured, and usable in a consistent and scalable way. Translate business processes and GTM workflows into clear and reliable data structures. Data governance, integrity, and quality Establish and maintain governance frameworks, standards, and processes for GTM data across all systems and domains. Ensure high levels of data integrity, consistency, reliability, and completeness across the GTM ecosystem. Define and monitor data quality controls, validation processes, and issue resolution workflows. Identify data risks, process gaps, and structural weaknesses, and proactively drive corrective actions. Documentation and data accessibility Create and maintain clear documentation for data models, definitions, sources, ownership, logic, and reporting structures. Ensure GTM data is understandable and accessible to stakeholders across the business. Build and maintain a common data language across teams so that core metrics and reporting are interpreted consistently. Promote transparency and self-service by enabling stakeholders to confidently use trusted data assets. Metrics framework and business definitions Define, document, and govern core GTM metrics and KPIs across the funnel and customer lifecycle. Partner with RevOps and business leaders to align on definitions for commercial and operational metrics. Ensure metric definitions are standardized and consistently applied across reporting and dashboards. Continuously refine the KPI framework to reflect business priorities and evolving GTM strategies. Reporting and dashboard ownership Own the reporting layer for GTM data, including the design, development, and ongoing maintenance of dashboards and reporting assets. Design and build dashboards primarily in Power BI , ensuring they are accurate, intuitive, scalable, and actionable. Deliver reporting solutions tailored to different stakeholder groups, from executive leadership to front-line teams. Ensure dashboards and reports remain up to date, relevant, and aligned with changing business needs. Maintain reporting governance, access structures, refresh logic, and adoption standards. Insights and decision support Turn data into clear insights and recommendations for stakeholders across all levels of the organization, including C-level, directors, managers, and individual contributors. Support strategic and operational decision-making through structured analysis and clear storytelling with data. Identify trends, risks, opportunities, and performance drivers across the GTM funnel and post-sales journey. Act as a trusted advisor to business leaders by connecting data outputs to business context and commercial impact. Data operations infrastructure and process improvement Help maintain and improve the infrastructure, tooling, and operating processes that support GTM data and reporting. Work closely with technical teams where needed to ensure the underlying data environment is reliable and fit for purpose. Drive improvements in data flows, system usage, process design, and reporting architecture. Support scalable and sustainable ways of working as systems, teams, and business complexity grow. Cross-functional business partnership Be a core member of the Revenue Operations team and a strong business partner to Marketing Operations, Sales Operations, and Customer Success Operations. Collaborate closely with cross-functional stakeholders to understand business needs and translate them into data solutions. Influence decisions on process design, system usage, metric definitions, and reporting priorities. Balance technical quality with business usability, ensuring solutions are both robust and practical. What we are looking for Significant experience in data operations, analytics, business intelligence, RevOps, or a closely related role with ownership across multiple GTM domains. Strong experience working with Marketing, Sales, Customer Success, and/or Support data. Proven experience defining data models, data governance standards, KPI frameworks, and reporting structures. Strong hands-on experience with Power BI and dashboard design for different audiences. Strong understanding of GTM processes, funnel metrics, customer lifecycle reporting, and business performance analysis. Technical fluency in data tools, systems, and infrastructure, with the ability to work effectively with technical teams without being a pure data engineer. Strong analytical thinking, structured problem-solving, and attention to detail. Ability to work independently, prioritize effectively, and lead initiatives end-to-end. Excellent stakeholder management and communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences. Strong ownership mentality, high standards, and a proactive approach to identifying and solving problems. Preferred qualifications Experience working in a Revenue Operations or GTM operations environment. Experience with CRM, marketing automation, customer success, and support platforms. Familiarity with SQL, data pipelines, data warehouses, or related technical concepts. Experience building scalable reporting environments and enabling self-service analytics. Experience in fast-growing, cross-functional, or transformation-oriented organizations. Success in this role looks like GTM data is trusted, structured, well governed, and consistently defined. Stakeholders across the business can easily access and understand the right data. Core dashboards in Power BI are accurate, adopted, and decision-useful. Business leaders receive clear, timely insights that improve execution and decision-making. RevOps, Marketing Ops, Sales Ops, and CS Ops are supported by a strong and scalable data foundation. Who are we? We’re Mapal , a European leader in hospitality software. Since 2008, we’ve been building technology solutions that help thousands of businesses manage their operations more efficiently. Now, we’re using generative AI to revolutionize the industry. The Key Account organisation has been recently created and regroups our largest and most loyal customers. We have an ambition to grow to a €100M business by 2030 and Key Accounts will form a critical path to that growth journey. We are looking for an ambitious professional who is going to help us build best practices on how to manage our top customers. You will join a tenured team of talented Key Account Managers who care deeply to deliver significant customer ROI, which is a necessary foundation for future growth. Our culture is shaped by six core values: Commitment, Customer Obsession, One Team, Ownership, Resilience, and Think Big. These values drive everything we do, from how we support our customers to how we work together as a team. We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goal Equal Employment Opportunity At Mapal, we believe our differences make us stronger. We’re proud to offer equal opportunities to everyone—no matter your background, identity, or life experience. What matters most to us is your talent, your passion, and the ideas you bring to our team. We’re committed to creating an inclusive workplace where everyone feels valued, respected, and supported. In line with European laws, we also provide reasonable accommodations for applicants and employees with disabilities. If you need any assistance during the application or interview process, do not hesitate to ask for it to the Talent Acquisition contact.
