Descripción de la oferta
About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices worldwide, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by values such as being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.About The RoleWe are seeking a strategic Forecasting Manager to join our team. In this role, you will drive the development and evolution of our analytical forecasting model and capacity plan, ensuring they are accurate, scalable, and aligned with the broader objectives of the business. You will champion operational excellence and deliver critical insights that directly shape our customer experience and resource planning strategies.What You Will DoLead the end‑to‑end development, refinement, and oversight of forecasting models across all operational channels (email, chat, phone), regions, and skill sets, with a short‑ to long‑term outlook (weekly to monthly).Drive innovation in forecasting methodology and proactively identify improvements in predictive accuracy and business impact.Own and evolve the capacity planning process, collaborating closely with Operations and WFM teams to ensure we have the right number of heads in the right place and at the right time across our global footprint.Translate complex data into actionable business insights and strategic recommendations that enable informed strategic decisions across multiple departments and leadership levels.Partner cross‑functionally with WFM and Product teams to align workforce planning with business automation initiatives, special events, and growth opportunities.Lead retrospective analyses to uncover workload trends and drivers, facilitating data‑backed process and product improvements.Be a trusted strategic advisor, aligning your team’s outputs with long‑term business objectives and shaping Perk’s planning and forecasting roadmap.Ensure your team delivers quality outputs, reducing technical debt, improving tools and processes, and implementing robust monitoring systems.Take ownership of key results and influence company‑wide OKRs through your team’s contributions.Represent the Forecasting domain in leadership forums and proactively contribute to broader organizational transformation strategies.What We’re Looking ForA proven track record of excellence (3+ years experience) in forecasting, workforce management, or analytics leadership roles, preferably within fast‑paced, customer‑centric organizations.Deep expertise in contact center/WFM metrics, KPIs, and planning strategies, ideally working with a BPO footprint.Outstanding stakeholder management and communication skills, with experience influencing senior leaders and cross‑functional teams.Demonstrated ability to think strategically and translate vision into actionable plans with measurable outcomes.High level of proficiency in SQL, Excel, and data visualization tools; ability to mentor others in these skills, experience using workforce management tools like Calabrio.Strong mathematical and statistical foundation, with practical experience building and validating predictive models.Experience managing and developing high‑performing analytical teams.A strong sense of ownership, with the ability to manage complex projects and competing priorities independently.What We OfferCompetitive compensation, including equity in the company.Generous vacation policy to help you rest and recharge.Health perks such as private healthcare or a gym allowance, depending on your location.A flexible compensation plan to help you diversify and maximize your net salary.Access to mental health support tools and resources.Exponential growth opportunities and a clear career progression path.The opportunity to travel and attend unforgettable TravelPerk events.A chance to be part of a high‑growth company at the forefront of reshaping business travel.How We WorkAt Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.Protect Yourself from Recruitment ScamsAll official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.
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