Descripción de la oferta
Overview Job Description Experience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Site Manager (On-site), you will be part of our team of game-changers who are powering the brands of the future. What you will do in this role. Responsibilities Partner with senior leadership to define and execute site-level strategy Build, develop, and retain a strong leadership team through coaching and development Drive continuous improvement across key site metrics (quality, productivity, staffing, training, attrition, and cost) Oversee workforce forecasting and planning to meet current and future client demand Lead recruitment, selection, and retention strategies for management and key roles Manage site resources to ensure operational excellence and achievement of business goals Collaborate with cross-functional teams to deliver quality and service objectives Identify, analyse, and resolve complex operational, technical, and process challenges Qualifications Concentrix is a great match if you: Hold a Bachelor\'s degree in a related field (Master\'s preferred) with extensive relevant experience Have strong progressive management experience, ideally within a large call centre environment Communicate confidently and effectively at all levels, both verbally and in writing Can lead complex, multi-disciplinary initiatives in fast-paced environments Have proven experience mentoring leaders and advising management teams Understand financial planning, forecasting, and budget management Are experienced in driving large-scale projects and business initiatives Have strong business acumen and awareness of industry trends and best practices Belongs and Inclusion Don\'t meet every requirement? No worries. We\'re dedicated to creating a diverse, inclusive, and authentic workplace. If you feel you don\'t check every box, we still encourage you to apply. We\'ll do our best to match you with the right role. What\'s in it for you Full-time permanent contract with a rotative schedule, Monday to Friday from 9:00 to 18:00 On-site role with a great office location in Olivenza Career development programs and leadership training Opportunities to make a real impact at a site and business level Experience the best version of you! At Concentrix, we invest in our game-changers because when our people thrive, our clients and their customers thrive. If this feels like the right next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers worldwide call Concentrix their employer of choice. Concentrix is an equal opportunity employer We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. #J-18808-Ljbffr
