Descripción de la oferta
We are Bystronic, a global technology company in the metal industry. We are looking for people who support us in creating innovative solutions that drive our business forward. Our focus is on automating the complete material and data flow across the laser cutting and bending value chain. In a nutshellOn our journey to become the benchmark in software engineering for the sheet metal industry, we are seeking a Software Support Consultant .What drives this departmentAn environment where teamwork, generosity, and ambition play a key role in developing systems capable of providing agility and acceleration to industrial manufacturing.What you will doAs a part of the Software Support team, you will work cooperating closely with other support teams performing the following tasks:Provide L1 -L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing.Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.Escalate complex issues to 2nd level support team, internal development or engineering teams, ensuring clear documentation.Install, configure, and update software applications on customer systems.Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems.Provide remote or on‐site training when required.Computer Science, Industrial / Mechanical / Telecommunication Engineering or similar technical background.1+ years' experience in software support or technical customer service.Proficiency in English. Dutch knowledge is a plus.Experience with CAD/CAM software, MES and ERP applications.When needed, travel to subsidiaries or customer on-site locations to lead and direct upgrades, training, meetings and presentations.What's in it for youPermanent contract.The opportunity to create a real impact on the sheet metal industry businesses facing complex scenarios and solving critical problem-space.Multidisciplinary teams with a variety of skills, perspectives, and backgrounds working in small tribes using agile methodologies.Individual learning & development programs, including language courses, Microsoft certifications, and participation in technical conferences .Hybrid work model.As much as we are a technology-driven business, real change is driven by people.
