Descripción de la oferta
Overview
As a Technical Account Manager, you will be the technical advocate for Adobe’s Premier customers, building strong relationships and guiding them through complex enterprise environments. You will deliver proactive technical services, mentor customers, and coordinate with cross-functional teams to ensure timely, issue-free project delivery. This role blends development, consulting, and support to maximize value from Experience Cloud solutions. You’ll visit client sites and influence change with deep product knowledge and collaborative leadership.
ResponsabilidadesServe as the primary contact for assigned accounts and maintain high customer happinessDeliver proactive and preventative servicesProvide advance notifications on releases and their potential impactLead customers through complex environment changes via onsite support and rolloutsConduct knowledge transfer sessionsCoordinate and drive customer technical issues with support, engineering, and consultingResolve technical blocking issuesLead customer status calls and reportingConduct regular service reviews
Requisitos principalesBachelor’s Degree in a related technical field or equivalent experienceMulti-year experience in complex enterprise IT environments in consulting, support, account management, or developmentExcellent written and spoken English; additional EU language a plusStrong presentation skills and experience running high-profile customer callsProfessional demeanor and ability to collaborate with diverse teams and executivesStrong conflict resolution and negotiation skillsAbility to analyze complex enterprise software/infrastructure issues (Java, web-server, network, OS, DB/SQL)Must-have: customer-facing experience in enterprise projects with development methodologies and technologies such as JavaScript, Java, JSP; HTML/HTML5/CSS; REST, XML; J2EE; database technologies; LDAP; OSGINice-to-have: Apache Sling, JCR, CRM, Adobe Experience Manager, Campaign, Analytics or other Experience Cloud platformspresentation skillsinterpersonal awarenesscross-boundary collaborationJavaScriptjQueryJava
