Descripción de la oferta
Technical Account Manager, Enterprise Support, Strategic Industries, EnergyJob ID: 10472199 | AWS EMEA SARL (Spain Branch) - G84At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM), professionally fluent in Portuguese, to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.This role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!Additional resourceshttps://aws.Amazon.Com/premiumsupport/plans/enterprise/https://youtu.Be/q45zIvD51Fghttps://www.Youtube.Com/watch?v=0cmOkLArdwYCultureWe’re passionate about supporting the needs of our people and their family members.Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilitiesDevelop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planningUtilize technical skills to solve difficult support issues and technical challengesUnderstand operational parameters and troubleshooting process for customer issues and escalationsAdvocate for customer needs to overcome adoption blockers and drive new feature developmentImprove customer capabilities by running workshops, operations and architecture reviewsEnsure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoptionWork with customers across all levels from developers through to C-Suite executivesCollaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account ManagersAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Basic QualificationsExperience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environmentExperience in technical engineeringProfessional fluency in Portuguese and EnglishPreferred QualificationsExperience with AWS services or other cloud offeringsExperience in internal enterprise or external customer-facing environment as a technical leadAmazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Amazon is an equal opportunities employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr
